Head of Care Coordination; Remote

Overview

This range is provided by Chronius Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90.00/yr - $/yr

*** Please apply via this Linked In job posting.***

About Chronius Health

Chronius Health is revolutionizing primary care for the most overlooked patients in modern medicine. We are the first virtual (telehealth) primary care practice built exclusively for the 75 million people living with complex, chronic conditions—those navigating overlapping diagnoses, debilitating symptoms, and years of being dismissed or misdiagnosed by a fragmented healthcare system.

From autoimmune diseases and fibromyalgia to long COVID and IBS, our patients face multi-system conditions that defy traditional medical silos. Chronius is reimagining what care can look like for them: deeply personalized, relationship-driven primary care integrated with white-glove care coordination and unwavering patient advocacy. Our clinicians are not only trained in the medical complexity of these conditions, they are also backed by a mission-driven care coordination team committed to leading patients through a healthcare system that wasn’t built for them.

At Chronius, we’re not just improving care. We’re rebuilding trust, redefining access, and restoring dignity for patients long left behind.

About The Role

The Head of Care Coordination role at Chronius is pivotal to our unique care delivery model. Our approach melds empathy, deep condition expertise, and exceptional care coordination. We offer a care experience for our patients where managing healthcare no longer feels like a full-time job, thanks to our proactive care coordination team that lifts the heavy burden from our patients' shoulders.

Care coordination is crucial for our patient population. It simplifies navigating the fragmented healthcare system, ensures all care providers are synchronized, and facilitates effective communication and data sharing. This approach prevents duplicative tests and services, aligns care with patient preferences, increases patient compliance with their care plans, and enhances safety and outcomes. Using advanced IT health tools and team-based care, we ensure seamless care transitions and emphasize follow-up care to manage chronic conditions effectively.

Beyond clinical coordination, we address social determinants of health and empower patients as active participants in their care, making Chronius a true partner in our patients' healthcare journeys.

Leading our care coordination team offers the chance to impact lives significantly. You'll spearhead efforts that make healthcare manageable and meaningful for patients, guiding a team that is central to our mission. This role is ideal for those eager to challenge the status quo in healthcare, bringing leadership, innovation, operational efficiency, and a commitment to truly patient-focused care.

Key Responsibilities:

• Manage a team that executes a wide range of care coordination tasks, processes inbound patient communications, and ensures seamless continuity of care across all stages. Ensure timely and effective exchanges between patients and their care team, enhancing patient engagement and satisfaction.
• Oversee pre-appointment preparations and post-visit care coordination, streamlining processes to prepare providers and patients for appointments. This includes ensuring providers have the necessary patient information and history in hand and ensuring patients have completed intake forms.
• Support patients by providing education on conditions and treatments, managing chronic conditions, and addressing social determinants of health.
• Step in to do hands-on care coordination work such as patient messaging triage as needed to supplement the efforts of the care coordination team.

Operational Efficiency:

• Collaborate with the tech team to implement automations and digital tools to streamline care coordination workflows, enhancing overall efficiency.
• Continually refine operational workflows and policies by incorporating efficient practices that aim for excellence in patient care and team productivity.

Team Communication and

Collaboration:

• Lead…