Specialty Clinic Scheduler

Full‑time (36 hours per week) position under the general supervision of the Director of Clinical Operations.

• Serve as the initial contact for patients, providing comprehensive, coordinated, and seamless service.
• Return phone messages to patients within 24 hours.
• Send patient questionnaires for appointments.
• Schedule appointments for specialty clinics, including respiratory care.
• Validate insurance status and assist with VA referrals/authorizations.
• Obtain prior authorizations for appointments and procedures as required.
• Make appropriate referrals to assist the uninsured population.
• Collaborate with providers and specialty staff for schedule needs.
• Coordinate and communicate specialty clinic schedules and records to home offices.
• Maintain an overall understanding of specialty clinic functions and escort patients and the public to the proper destination.
• Conduct oneself to provide the best patient experience possible.
• Scan, upload, and fax medical records.
• Ability to multitask.
• Other duties as assigned.

• Preferred CNA certification.
• High School Graduate or GED required.
• Mandatory reporting training.
• Computer skills required.
• Insurance knowledge preferred.
• Healthcare background preferred.
• Exceptional customer service skills required.
• Required to complete all annual competency training and maintain license and/or certification.

This full‑time position is eligible for medical, dental, vision, flexible spending accounts, a retirement plan with company match of up to 6%, accrued hours for vacation and sick time, paid holidays, and company benefits for employee life, employee AD&D, short‑term and long‑term disability.