Epic Certified Willow Infusion Analyst

Job Description

The Epic Certified Willow Home Infusion Analyst serves as the SME and technical lead for home infusion pharmacy workflows within Epic, supporting the continuum of care from hospital discharge through home-based infusion therapy. The Analyst brings 4+ years of healthcare IT experience, responsible for support, configuration, and optimization of the Epic Willow Home Infusion module in collaboration with Accenture, Epic, offshore teams, and client stakeholders.

• Serve as primary SME for Epic Willow Home Infusion workflows and configurations
• Manage daily support activities, ensuring timely incident and service request resolution per SLAs
• Troubleshoot application issues, perform root cause analysis, and implement corrective actions
• Monitor and resolve error queues, interface issues, and home infusion workflow defects
• Support label and printer configurations for medication preparation and delivery
• Build, configure, and optimize home infusion pharmacy modules within Epic Willow
• Configure workflows for medication preparation/compounding, delivery logistics, and administration tracking
• Develop and maintain infusion medication builds for the Home Infusion module
• Build and troubleshoot billing rules for payor contracts and infusion reimbursement
• Support integration of Home Infusion with ambulatory and inpatient Epic modules
• Lead or contribute to system design, testing, and go-live activities
• Liaise between client stakeholders and technical teams to align capabilities with clinical and operational needs
• Partner with pharmacists, home infusion nurses, and care coordinators to translate clinical needs into solutions
• Coordinate with offshore teams on task delegation, communication, and performance monitoring
• Participate in team meetings with updates on status, risks, and resource needs
• Maintain system documentation including workflows, build specs, and testing protocols
• Ensure compliance with HIPAA, data governance, medication safety, and security policies
• Support audit readiness and regulatory compliance for home infusion operations

• A minimum of three years of Epic application and management support experience with home infusion operations and Epic Willow home infusion configuration
• Active Epic Willow Home Infusion certification required
• High school diploma or GED

• Additional Epic certifications (Inpatient, Ambulatory, Bugsy)
• Experience managing EHR support operations and meeting SLA requirements
• Familiarity with continuum-of-care workflows (hospital → outpatient → home)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. This role is set forth below.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

Role Location & Annual Salary Range

California $52.00 - $56.00
Cleveland $52.00 - $56.00
Colorado $52.00 - $56.00
District of Columbia $52.00 - $56.00
Illinois $52.00 - $56.00
Maine $52.00 - $56.00
Maryland $52.00 - $56.00
Massachusetts $52.00 - $56.00
Minnesota $52.00 - $56.00
New York $52.00 - $56.00
New Jersey $52.00 - $56.00
Virginia $52.00 - $56.00
Washington $52.00 - $56.00

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture is an EEO and affirmative action employer of veterans/individuals with disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1  or send us an email or speak with your recruiter.

Applicants for employment in the US must have work authorization that does not now or in the future require…