Remote Client Success Specialist - Healthcare Plans Liaison

Job Summary Cohere Health is seeking a Client Success Specialist to join its Client Management Team. This remote role offers $65,000–$80,000/year plus comprehensive benefits including health insurance, 401(k) with company match, paid parental leave, PTO, and pet insurance.

The successful candidate will support Client Success Managers by managing client communications, monitoring support tickets, analyzing data, and driving improvements in client experience. Healthcare domain experience and direct work with health plans are required.

• Job Title: Client Success Specialist
• Employer: Cohere Health
• Location: Remote (Boston, MA)
• Pay: $65,000–$80,000/year
• Job Type: Full-Time
• Travel: ~25%

• Assist Client Success Managers with daily activities (emails, follow-ups, ticket tracking, meeting notes, admin support)
• Manage client-facing inbox: triage emails, respond to inquiries, escalate issues, ensure timely resolution
• Monitor and manage client-submitted support tickets through resolution
• Analyze client data and metrics to generate insights for internal and client-facing initiatives
• Support cross-functional projects (communications, implementation, training materials, liaison work)
• Identify opportunities to improve client experience through feedback and trend monitoring

Essential:

• 1–3+ years in account management, client success, or similar role
• Healthcare domain experience (required)
• Direct experience working with health plans (required)
• Familiarity with Salesforce, Confluence, JIRA, Google Suite (preferred)
• Strong administrative support, collaboration, and project management skills
• Excellent communication, troubleshooting, and organizational abilities
• Adaptability in fast-paced environments
• Bachelor’s degree in related field

• Competitive salary ($65,000–$80,000/year)
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program
• 401(k) retirement plan with company match
• Health savings account (HSA) and flexible spending account (FSA)
• Up to 184 hours (23 days) PTO per year + company holidays
• Up to 14 weeks paid parental leave
• Pet insurance
• Remote-first work environment with travel opportunities

Cohere Health is a leader in AI-powered healthcare solutions, streamlining payer-provider collaboration and improving patient outcomes. Its clinical intelligence platform handles over 12 million prior authorization requests annually, auto-approving up to 90% with responsible AI. With innovations like the Payment Integrity Suite and recognition from Inc. 5000 and Linked In Top Startups, Cohere Health continues to transform healthcare economics and access to quality care.

The company values empathy, candor, inclusion, and collaboration, fostering a supportive environment for its employees—known as “Coherenauts.”

How to Apply:

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