Pharmacy Care Technician - Work From Home; Bartlett, TN

Position Summary

CVS Health/Specialty has an exciting opportunity for you as a work from home Pharmacy Care Technician in Tennessee. In order to qualify for this job opening, you must live within 75 miles of the CVS Specialty site: 8370 Wolf Lake Dr Ste 107, Bartlett, TN 38133.

In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system, including calculation of doses and assignment of directions, and accepting proper insurance payment in a timely fashion.

Pharmacy Care Technicians are responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained.

Pharmacy Care Technicians assist with inbound phone calls; interact with customers and cross‑functional teams to answer questions, solve problems, provide education, and maintain the company’s reputation for high‑quality service. This includes new patient enrollment, verification of insurance coverage, benefit investigations, and processing of medication orders for both new and existing patients.

This position requires a working knowledge of insurance, health care, reimbursement‑related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. The role requires independent and self‑directed performance.

This is primarily a WORK FROM HOME position. Candidates must live within a 75‑mile commutable distance from Bartlett, Tennessee and be willing to come onsite for equipment/technical issues and performance review discussions. Training allows new team members to familiarize themselves with training, support, leadership, and their peers to ensure a successful, team‑focused onboarding experience.

This position is full‑time, 40 hours per week, offers overtime during business peaks, and pays based on experience. We offer a comprehensive benefits package including medical, dental, vision insurance and a wide range of supplemental benefits and discount programs. In addition to sixteen paid days off, we also offer ten paid holidays.

The shift and schedule for this role is 11:00 am–7:30 pm local time, Monday through Friday.

Starting pay for this role is $19.00 per hour.

• Must live within 75 miles of Bartlett, Tennessee
• Six months experience in a pharmacy technician role
• Six months work experience with Windows‑based applications such as Windows, Microsoft Office, internet navigation, and email applications
• Six months computer keyboarding skills and aptitude
• Active valid Pharmacy Technician license and/or certification as required by the state of TN
• National Pharmacy Technician certification
• You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 Mbps download and 3 Mbps upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.

• Prefer three months experience handling and resolving customer needs over the phone
• Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions
• Prefer medical billing, coding, and other medical assisting roles
• Prefer customer service experience in an office environment

• High School Diploma or equivalent work experience

The typical pay range for this role is $17.00–$25.65 per hour. The actual base salary offer will depend on experience, education, geography and other relevant factors.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.