Correspondence UM Coordinator - National Remote
Austin, Travis County, Texas, 73301, USA
Listed on 2026-06-26
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Healthcare
Healthcare Administration
- National Remote
Join to apply for the Correspondence UM Coordinator
- National Remote role at Optum
- National Remote
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Join to apply for the Correspondence UM Coordinator
- National Remote role at Optum
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Opportunities at Well Med, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring.
Connecting. Growing together.
This position is 4 days, 10 hours shift, Wednesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
You’ll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Process UM notification according to standard operating procedures and job aids while meeting productivity and quality standards to include:
- Tru Care queues
- Information received through Right Fax
- Information received through email
- Or any other methods of receipt (phone calls, etc.)
- Process the correct health plan letters in the system of record, if applicable verify grade level
- Process the correct health plan letters manually and document in the system of record
- Process the correct health plan letter in the preferred language
- Process overnight labels for the letters when applicable
- Process return mail retrieved from the mailroom
- Process Health Plan and QIO appeals
- Exhibits excellent communication skills while providing complete and accurate information to customers
- Requests additional or supplemental information via correspondence in order to complete UM notification requests
- Prepares administrative files for Medical Directors, UM Nurses and Case Managers
- Documents and follows-up on all assigned inventory, utilizing on-line systems and procedures, according to established guidelines
- Maintains knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
- Utilize experience and judgement to plan, accomplish goals and effectively resolve each assigned task
- Print, feed, and retrieve letters from the folding machine
- Metered mail is handled according to processes and procedures
- Attends required meetings and participates in special committees as needed
- Performs all other related duties as assigned
Well Med has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults. Together, we're making health care work better for everyone.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED (or higher)
- Must be 18 years of age or older
- 2+ years of administrative support experience
- 6+ months of knowledge / experience with medical terminology
- Intermediate level of proficiency with Microsoft Office applications, i.e., Microsoft Excel, Access, Microsoft Word, and Microsoft Outlook
- Ability to work 4 days, 10 hours schedule, Wednesday -…
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