Referral Specialist - USFTGP UMSA Patient Access

Overview

Job Description
- Referral Specialist - USFTGP UMSA Patient Access (260001OI)

The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. The role serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.

• High School Diploma or Equivalent
  - Required.
• 2 years of customer service experience in healthcare
  - Required.

• Process and track patient referrals for all departments for timely transfer of patients and records.
• Receive and review individual productivity reports to self monitor and improve performance if required.
• Identify and route patient appointment information to the correct recipient via computer database and/or telephone calls.
• May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations.

Tampa

University Professional Center 3500

E. Fletcher Ave Tampa 33613

Eligible for Remote Work:
Hybrid Remote

Referral Specialist - USFTGP UMSA Patient Access (260001OI)

Academic Medical Group Inc

Full-time

Scheduled Days:
Monday, Tuesday, Wednesday, Thursday, Friday