Pharmacy Care Technician - Work From Home; Troy, MI

Position Summary

CVS Health/Specialty has an exciting opportunity for you as a work-from-home Pharmacy Care Technician in Michigan. To qualify, you must live within 75 miles of the CVS Specialty site at 1307 Allen Drive, Troy, MI 48083.

In this role you will assist in accurately reading, interpreting and entering prescriptions into the computer system, including calculation of doses, assignment of directions, and accepting proper insurance payment in a timely fashion. Pharmacy Care Technicians route incomplete or unclear prescriptions to the prescriber for clarification and must be able to enter incomplete prescription information once clarification has been obtained. They assist with inbound phone calls;

interact with customers and cross‑functional teams to answer questions, solve problems, provide education, and maintain the company’s reputation for high‑quality service. This includes new patient enrollment, verification of insurance coverage, performing benefit investigations, and processing medication orders for both new and existing patients. The position requires a working knowledge of insurance, health‑care, reimbursement‑related requirements for dispensing, processing of new referrals, providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.

The role requires independent and self‑directed performance.

The shift and schedule for this role is 11:00 am‑7:30 pm local time, Monday through Friday. This is a full‑time 40‑hour per week position, offers overtime during business peaks and pays based on experience.

• Must live within 75 miles of Troy, Michigan
• Six months experience in a pharmacy technician role
• Six months work experience with Windows‑based applications, such as Windows, Microsoft Office, internet navigation, and email applications
• Six months computer keyboarding skills and aptitude
• Active, valid Pharmacy Technician License as required by the state of MI
• Direct/hardwired internet connection to a modem/router within 7 ft of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.

• Prefer three months experience handling and resolving customer needs over the phone
• Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions
• Prefer medical billing, coding, and other medical assisting roles
• Prefer customer service experience in an office environment

• High School Diploma or equivalent work experience.

Starting pay for this role is $20.00/hr the typical pay range for this role is $17.00–$28.46 per hour, depending on experience, education, geography and other factors. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, vision coverage, paid time off, retirement savings options, wellness programs and other resources based on eligibility.

Anticipated weekly hours: 40. Time type:
Full time.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.