Pre-Registration Specialist, Per Diem

Job Category: Clerical & Financial Services

Requisition Number: PRERE
004128

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• Posted :
  July 22, 2025
• Part-Time
• On-site
• Hourly Range : $21.10 USD to $26.26 USD

Showing 1 location

Samaritan Hospital
801 E Wheeler Rd
Moses Lake, WA 98837, USA

All of us, for each of you, every time.

Together, serving as the trusted regional healthcare partner.

AtSamaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. The Pre-Registration Specialist serves the organization by pre-registering scheduled patients for Hospital and Clinic services. This includes contacting patients, guarantors, provider offices, and insurance companies by phone or electronically to provide high quality customer service, obtain key data elements such as demographics, insurance coverage and benefits, and aid in the completion of other functions to ensure a seamless future check-in process.

The Pre-Registration Specialist will be responsible for addressing inquiries or concerns that may arise during the pre-registration process, ensuring that all patient information is accurate and up-to-date, along with directly assisting in the enrollment and activation process for MyChart, which enables patients to communicate with their health care provider(s) and connect directly to patient’s electronic medical record. The pre-registration process contributes to reduced patient wait times, improved patient satisfaction, and reduced denials stemming from front-end activities.

This position is vital in creating a positive first impression for patients and their families, setting the tone for their overall experience at Samaritan Healthcare. This professional works collaboratively with scheduling, Hospital and Clinic Patient Service departments, physician offices and Financial Access Specialists to ensure patient wait times are minimized on the day of service.

This is a per diem position working various hours for a total of variable hours a week.

EXTRA INCENTIVE:

In lieu of benefits, receive additional 12% differential.

WORK ENVIRONMENT

The professional in this position reports to the Patient Access Manager. This position works closely with scheduling, Hospital and Clinic Patient Services departments, physician offices and Financial Access Specialists to ensure accounts are fully complete directly after scheduling. Pre-Registration hours of operation are 8:00 AM to 8:00 PM, Monday through Friday with varying shifts. A remote work program is offered to professionals who successfully complete the training program along with meeting performance metrics and expectations.

SPECIFIC ACCOUNTABILITIES (not limited to):

• Access assignments via work queue(s)
• Contacts scheduled patients by phone to obtain key data elements (e.g. name, employer, email address, phone, mailing/physical address, guarantor, provider(s), etc.).
• Ensures accuracy and completeness of patient information, including insurance name, plan subscriber details, identification and group numbers.
• Clearly documents missing key data elements to be collected at the time of service (e.g. Photo , PCP Change Form, insurance card(s), email address, etc.)
• Provides patient contact via out bound and inbound calls.
• Directly assist with the enrollment and activation process for MyChart, which enables patients to communicate via secure online portal with their health care provider(s) and connect directly to patient’s electronic medical record.
• Contacts insurance carrier and/or reimbursement sources via telephone and/or electronic tools to verify eligibility and obtain all applicable benefits pertaining to scheduled services.
• Uploads and scans documents to support pre-registration accuracy (e.g., insurance verification).
• Assists with retrieval of prior authorization numbers from ordering providers office(s) and/or insurance payor websites and documents, as necessary.
• Collaborates with patients, revenue cycle professionals, clinical departments, and referring provider offices to ensure that all necessary…