Patient Account Representative - Billing

Job Category: Revenue Cycle Department

Requisition Number: PATIE
002278

• Full-Time

West Des Moines, Des Moines Orthopaedics - West Des Moines, 6001 Westown Parkway, West Des Moines, IA 50266, USA

Our Patient Account Representative team is growing! As a Patient Account Representative you will be following on claims and resolving denials. You will communicate with patients and insurance companies to answer any questions related to insurance claims filed. After on‑site training (up to 90 days) is complete and competency in DMOS process is established, this position works from home. You have the ability to come into the office on short notice.

This position is a full‑time Monday thru Friday position. At this time, we can only accommodate remote workers within the state of Iowa.

• Following up on claims and resolving denials when necessary.
• Review claims and make any necessary adjustments before closing the claim file.
• Answering questions about outstanding balances, insurance coverage, and patient questions regarding accounts. Be able to work remotely as part of a small, close‑knit team of professionals you can rely on who work alongside to create an experience we can be proud of.

• Calm. Ability to communicate calmly and provide professional support to employer, patient and payer questions on incoming claims or payments.
• Curiosity. You practice the art of listening, asking clarifying questions, and avoiding interrupting others.
• Independent workers. You know how to keep yourself focused and when to ask for help.

• Reliable schedule with no on‑call hours.
• Friendly, fun and dedicated peers.
• Outstanding 401(k) with an annual company profit‑sharing contribution (even if you don’t participate in the match program).
• Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program for full‑time staff to earn up to 22 days a year.
• We’ll celebrate 70 years of orthopedic care in 2025!

• H.S. GED or Diploma or better.

• 1 year Health Insurance Processing
• 1 year Medical office - clerical

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.