Quality Management Director – SUD Services
Winterville, Pitt County, North Carolina, 28590, USA
Listed on 2026-06-27
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Healthcare
Quality Management Director – SUD Services
Job Category:
Administration
Full-Time
Remote
Greenville, NC 27834, USA +2 more locations
Job Details DescriptionAt Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a Quality Management Director with experience supporting adults with substance use challenges, recovery-oriented services, and SUD related treatment models.
This isn't just a job — you will help strengthen systems of care, protect individual rights, and ensure high quality, compliant services for adults on their recovery journey.
Your Role in Our Mission
As the Quality Management Director – SUD Services, you will lead quality improvement, compliance, and accreditation efforts for substance use and recovery‑focused service lines. You will collaborate closely with program leaders to promote evidence‑based practices, regulatory adherence, and person‑centered outcomes.
This role provides statewide on‑site and remote support and reports to the Chief Compliance Officer.
Why Join Us?
At ESPH, we believe in helping team members embrace their potential, build resilience, and thrive. In this role, you'll partner with passionate staff delivering life‑changing services and help ensure programs operate with excellence, accountability, and compassion.
This is a hybrid position with remote work from home and statewide travel to support programs across North Carolina. We also offer a comprehensive benefits package for benefits‑eligible positions.
Compensation & Benefits
- Competitive salary: $65, annually for this full-time exempt position
- Paid time off and paid holidays
- Full benefits package including Medical, Dental, and Vision benefits
- Life and Disability Insurance (company paid)
- 403(b) Retirement Plan
- Employee Assistance Program and legal services support
What We're Looking For
- Bachelor's Degree in a human services–related field from an accredited institution (required)
- Minimum of 4 years of experience working in substance use disorder treatment, recovery services, or related adult service lines
- Strong knowledge of SUD regulations, CARF, documentation standards, and evidence‑based practices
- Experience with quality improvement, audits, and accreditation activities
- Excellent communication, analytical, and organizational skills
- Valid driver's license, auto insurance, and ability to travel statewide
What You'll Do
Quality Improvement
- Manage Quality Improvement Projects and MIPS (Merit-based Incentive Payment System) development, tracking and performance.
- Collaborate with programs for continuous quality improvement on these measures.
- Develop measurement criteria for quality improvement initiatives and ensure criteria are used consistently to provide valid and reliable results.
- Participate in deployment of patient satisfaction surveys and reporting of results.
Consultation, Training & Program Support
- Provide regular, on-site consultation statewide to programs; provides training, guidance and support on assurances, compliance and improvement efforts.
- Provide technical and clinical expertise regarding regulatory questions.
- Convene and lead ad hoc committees as needed to ensure service line initiatives are implemented consistently and effectively.
Accreditation, Compliance & Audit Oversight
- Participate and lead accreditation activities to ensure continuous accreditation for agency.
- Assist with the development of new and revised policies and procedures in compliance with state and federal regulations.
- Oversee and coordinate audit and recoupment activities.
- Participate in and help facilitate quarterly Quality Management Committee meetings.
Risk Management, Human Rights & Safety
- Facilitate and participate in quarterly Human Rights Committee meetings.
- Facilitate and participate in Internal Risk Assessments to ensure compliance prior, during and following critical incidents.
- Investigate complaints and grievances and reports findings to other departments and oversight agencies as appropriate.
- Reports to Chief Compliance Officer, updates on service line issues that impact the agency.
About Easterseals PORT Health
Easterseals PORT Health is a trustworthy and compassionate partner,…
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