Staffing Coordinator, Express Care

Site:
Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Join a team that helps keep patient care running smoothly.

Mass General Brigham Medical Group is seeking a highly organized Staffing Coordinator to support our growing Express Care operations. This part-time role is ideal for a healthcare administrative professional who enjoys problem-solving, thrives in a fast-paced environment, and can confidently navigate staffing challenges as they  this position, you'll play a critical role in ensuring our Express Care centers are appropriately staffed by coordinating schedules, responding to call-outs, and partnering with operational leaders to address daily staffing needs.

We understand that flexibility matters. After an initial onsite training and mentorship period, this position will transition to a fully remote schedule, offering the opportunity to work from home while making a meaningful impact across our practices.

Schedule & Flexibility Part-time, 24-hrs a week Typical hours are 6:00 AM - 10:00 AM Rotating weekend coverage required

Flexibility to adjust weekday hours based on staffing needs

Begin with an onsite training and mentorship period in Somerville, MA, then transition to a fully remote schedule upon successful completion of training.

What You'll DoServe as the primary point of contact for daily staffing and scheduling needs across our Express Care locations.

Respond to employee call-outs and unexpected staffing gaps, coordinating coverage solutions in real time.

Build, maintain, and adjust staff schedules to support operational needs and patient care demands.

Collaborate closely with clinical and operational leaders to address staffing challenges and ensure appropriate coverage.

Communicate schedule updates, staffing changes, and coverage needs in a timely and professional manner.

Maintain accurate scheduling records and documentation.

Utilize scheduling systems and workforce management tools to optimize staffing resources.

Ensure scheduling practices align with organizational policies and applicable regulations.

Enter and edit employee timecards to ensure payroll accuracy and finalize payroll each week.

Support ongoing process improvements related to staffing and workforce planning.

Qualifications Education High  School Diploma or equivalent required.

Associate's Degree in Healthcare Administration preferred, or Associate's Degree in a related field of study preferred.

Relevant experience may be considered in lieu of a degree.

Experience Customer service experience, preferably in a clinical setting.
1-2 years of electronic database management experience preferred

Call center or high-volume practice experience preferred.
2-3 years of experience in scheduling, administrative support, receptionist, or customer service roles preferred.

Additional Job Details (if applicable)
Remote Type Hybrid Work  Location
399 Revolution Drive Scheduled Weekly Hours
24

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $19.81 - $28.30/Hourly Grade4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition…