Specialty Pharmacy Technician

Primary City/State: Chandler, Arizona

Department Name: Specialty Pharmacy

Work Shift: Day

Job Category: Pharmacy

As a Specialty Pharmacy Technician
, you will be part of this call center and will spend the majority of your time on the phone. 50% will be taking inbound calls and the other 50% will be making outbound calls. Retail pharmacy experience will be helpful in this position.

The schedule for this role is Monday - Friday 9AM - 5:30PM, no weekends or major holidays. Work from home is available if metrics are met. This position has an 8 month work from home, 4 month onsite rotation.

This position will assist the specialty pharmacist with preparation, compounding and dispensing of medications, non-clinical specialty assessments, order processing, and delivery setup for patients receiving prescription services from the Specialty Pharmacy. Assisting the specialty pharmacists with claims processing, inventory management, and all necessary reporting requirements to maintain URAC Specialty Pharmacy Accreditations and access to a network of limited distribution drugs.

• Enroll selected patients in specialty pharmacy services. Communicate with patient and utilize electronic medical record to gather all relevant medical, demographic, and insurance information and input patient into Specialty Pharmacy software platform.
• Work in a call center environment and communicate effectively with patients over the phone to overcome financial barriers to treatment. Communicate complex billing issues to patients in a manner easily understood.
• Provide adherence management and adherence improvement services to patients of the Specialty Pharmacy.
• Assist, provide, and maintain records for accreditation, licensure, manufacturer limited distribution agreements, payer contracts, and REMS programs as required.
• Assist with expanding scope and continuous quality improvement initiatives across specialty pharmacy services.
• Work collaboratively with specialty pharmacists and Fulfillment Center team to ensure an excellent patient experience.
• Prepare, dispense, and compound appropriate amount of medication under the direct supervision of a pharmacist, and accurately deliver medication to the patient.
• Follow policies, procedures, and regulatory requirements and perform other work assignments.

• Requires Pharmacy Technician licensure and active Pharmacy Technician certification OR Pharmacy Intern licensure in the state of practice. Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.
• Minimum of one year of pharmacy technician experience required. Ability to attend and successfully complete 160 hours of on the job training required. Strong customer service focus, superior problem-solving abilities required. Ability to complete moderate to difficult mathematical calculations using a hand-held calculator required.
• BSS Registry Team members and Travelers are not eligible to drive on behalf of Banner and are not required to possess a valid driver's license or be eligible for coverage under the company's auto insurance policy.

• Associates or bachelor's degree in business, healthcare or related field preferred.
• Proficiency and experience with third party claims adjudication and claims rejection reconciliation preferred.
• Proficiency and experience with non-sterile, sterile and hazardous drug compounding preferred.
• Work experience which demonstrates analytical ability, judgment and interpersonal skills in pharmacy or healthcare preferred.
• Additional related education and/or experience preferred.

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.