Field Care Manager, Behavioral Health

Position Responsibilities

• Provide integrated behavioral health services to members through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers.
• Serve as the primary point of contact for members, ensuring timely and high‑quality coordination of services.
• Support members with behavioral health conditions including children, adolescents, adults with serious mental illness (SMI), serious emotional disturbance (SED), substance use disorders (SUD), and justice‑involved members.
• Engage members in their own communities and conduct face‑to‑face encounters when possible to build trust and facilitate meaningful care coordination.
• Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans.
• Improve members’ health literacy while addressing social needs that impact health outcomes and well‑being.
• Lead the interdisciplinary care team (ICT), overseeing care planning, transitions, and service delivery.
• Facilitate ICT meetings, ensuring communication among providers, Service Coordinators, and Care Management Extenders.
• Proactively support transition of care efforts and maintain autonomy while seeking support when needed.
• Collaborate with internal departments, providers, and community‑based organizations to link members to appropriate services and create a seamless, culturally competent care experience.
• Follow processes and procedures to ensure compliance with regulatory requirements from the Illinois Department of Human Services (IDHS), Centers for Medicare & Medicaid Services (CMS), and National Committee on Quality Assurance (NCQA).
• Work in alignment with Humana’s policies, including the TB screening program and driver safety program requirements.

• Resident of Illinois.
• Active Illinois license in LCSW, LMFT, or LCPC (no supervises or provisional licenses).
• At least 2 years of post‑degree clinical experience in a behavioral health setting.
• Case management experience working with complex SMI, SUD, or SED populations.
• Ability to travel to region‑based facilities and homes for face‑to‑face assessments.
• Proficiency with electronic health record systems and other electronic information applications.
• Intermediate to advanced computer skills in Microsoft Word, Outlook, and Excel.
• Valid driver’s license, car insurance, and reliable transportation.

• Case Management Certification (CCM).
• 3+ years of in‑home assessment or care coordination experience.
• Experience working with Medicare, Medicaid, and dual‑eligible populations.
• Field case management experience and knowledge of community health and social service agencies.
• Prior managed care experience.
• Bilingual abilities.

This is a remote position that requires up to 75% travel for collaboration and face‑to‑face field interactions.

Monday – Friday, 8:00am – 5:00pm Central Standard Time (CST).

• Annual salary range: $65,000 – $88,600.
• Eligibility for a $5,000 hiring bonus ($2,500 after 6 months; $2,500 after 12 months).
• Eligible for a bonus incentive plan based on company and individual performance.
• Comprehensive benefits including medical, dental, vision, 401(k) retirement savings, paid time off, disability, life insurance, and additional benefits as outlined by Humana.

Humana is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana also takes affirmative action in compliance with Section
503 of the Rehabilitation Act and VEVRAA.