Billing​/Scheduling Associate II; Remote - Ophthalmology

Overview

Scheduled Hours 40.

Position Summary:

Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services, including collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Processes internal physician referrals for clinical care.
• Explains billing process to patients and answers inquiries from patients and third-party payers.
• Works with others to solve moderately complex problems and explains billing processes to staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs Relatient patient reminder system tasks and contacts patients or makes scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.
• Performs other duties as assigned.

Normal office environment. Typically sitting at a desk or table with repetitive wrist, hand or finger movement. Office equipment available as needed.

• Education:
  
  High school diploma or equivalent.
• Certifications/Professional Licenses:
  No specific certification/professional license required.
• Work Experience:
  
  Relevant experience (3 years).
• Driver's License:
  Not required.

Billing systems, customer service, Epic EHR, financial information, insurance, interpersonal communication, medical office support, Microsoft Excel, Microsoft Office, Microsoft Word, organizing, prioritization, scheduling, third party claims.

Grade G06-H. Salary range $17.87 - $27.06 per hour. Benefits include vacation, holidays, health insurance, transit benefits, retirement plan contributions, wellness programs, caregiver leave, tuition support, and more as described in the WashU benefits documentation.

Washington University in St. Louis is an equal opportunity employer. All qualified individuals will be considered for employment without regard to race, ethnicity, color, national origin, citizenship (where prohibited by law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.