EAP Case Manager, Senior - Substance Abuse Professional; SAP ; Remote U.S

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem‑solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for an EAP Case Manager, Senior
- Substance Abuse Professional (SAP) Full‑time (Remote U.S., Preferred in GA, MD, NC, SC, VA) to join our growing team.

Job Summary: As an EAP Case Manager, Senior
- Substance Abuse Professional (SAP), this role provides expert management and clinical consultation to support a comprehensive Employee Assistance Program (EAP), delivering guidance on complex workplace and behavioral health issues. The position serves as a clinical resource to EAP Consultants, Onsite Clinicians, EAP Affiliates, Human Resources and organizational leadership through consultation, organizational support, care coordination, and regulatory‑aware clinical decision‑making.

• Provide management consultation services to all levels of management and human resources across a diverse customer base, offering guidance on workplace behavioral health and compliance considerations.
• Assess a broad range of workplace and employee issues and develop appropriate action plans, maintaining knowledge of key legislation and standards including ADA, DOT drug and alcohol program requirements, Sexual Harassment, Duty to Warn, and related regulatory obligations.
• Perform routine and urgent clinical risk assessments; provide expert consultation, short‑term problem resolution, referral, and follow‑up for members seeking services.
• Provide clinical consultation and case coordination to EAP Consultants, Onsite Clinicians, and EAP Affiliates, including participation in case consultation at the point of assessment and ongoing care coordination.
• Complete clinical case reviews with Onsite Clinicians and EAP Affiliates to ensure quality, consistency, and appropriate coordination of care.
• Consult with the Clinical Director regarding complex or high‑risk cases and conduct clinical reviews of all urgent or emergent cases.
• Collaborate with DOT SAP professionals within the network, as appropriate, to support compliant clinical decision‑making and continuity of care for DOT‑regulated populations.
• Must be available, on occasion, to teleconference with DOTEAP Managers and Office of Aerospace Medicine Flight Surgeons/Medical Review Officers to support clinical consultation, case coordination, and regulatory alignment.
• Develop and deliver training as assigned.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The above list of responsibilities is not intended to be all‑inclusive and may be expanded to include other education‑ and experience‑related duties that management may deem necessary from time to time.

This role is contingent upon being awarded a contract. Start dates and final offers are contingent upon the contract award and final contract start dates.

Required Qualifications /

Experience:

• Must hold an active, unrestricted, independent clinical behavioral health license that authorizes autonomous practice in accordance with state and federal requirements. Acceptable licenses include:
  • LCSW - Licensed Clinical Social Worker
  • LCPC - Licensed Clinical Professional Counselor
  • LPC - Licensed Professional Counselor
  • LMFT - Licensed Marriage and Family Therapist
  • Licensed Psychologist, PhD
• Master’s degree (or higher) in Social Work, Counseling, Marriage and Family, or Psychology.
• 5+ years of professional work experience providing mental health and behavioral health services, including experience…