Care Access Representative

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary:

This Care Access Representative position will support UNC Orthopaedics. It is a Monday–Friday role, scheduled for 8:00 am–4:30 pm. It is a hybrid position, with a combination of onsite work and remote work from home based on departmental needs and expectations.

The primary responsibility for this role will be answering incoming calls, serving as a key point of contact for our patients. The ideal candidate will consistently deliver top‑notch customer service, communicate clearly and compassionately, and create a positive patient experience during every interaction.

Responsibilities:

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
• Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
• Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
• Schedules all new and follow‑up patient appointments as required for a subset of clinics. Attempts to reschedule cancellations whenever possible.
• Enhances co‑worker satisfaction by being self‑motivated, a positive communicator, team player, and a willing and approachable resource to other co‑workers.
• Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
• Completes other administrative work as needed.

Education Requirements:

• High School Diploma or GED

Licensure/Certification Requirements:

Professional Experience Requirements:

• One (1) year of customer service and/or clerical experience

Knowledge/Skills/and Abilities Requirements:

Legal

Employer:

NCHEALTH

Entity:
Shared Services

Organization Unit:
Care Access AC Faculty Physicians

Work Type:
Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.12 - $25.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type:
Hybrid

Work Schedule:

Day Job

Location of Job: US:

NC:

Chapel Hill

Exempt From Overtime:
Exempt:
No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.