Epilepsy Monitoring Unit; EMU Clinical Educator

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Position Summary:

The Epilepsy Monitoring Unit (EMU) Clinical Educator is responsible for supporting the preparation, education, and transition of new customers onto Cadwell’s ARC EMU solution. This position reports to Cadwell’s Global EEG Specialist within the Sales and Marketing department.

This position is a remote position and requires residence in a major metropolitan area with an international airport.

Key Functions / Responsibilities:

• Become Cadwell's clinical user expert for the EMU product portfolio
• Develop EMU general and site-specific educational materials
• Participate in EMU pre-sales demonstrations and site visits as needed
• Work with Sales Team to provide appropriate quotations for EMU related configurations to meet site specific workflow needs
• Provide EEG training for sales, installation, app support, and service teams as needed
• Establish and execute on a clinical education program that delights EMU clinical teams. At the end of implementation, customers should have:
• A facility clinical educator / champion that is trained as a Super User and armed with site specific educational material for his / her own internal use
• Clinical team that is knowledgeable and comfortable using Cadwell products
• EEG solution that is fully functional
• A delighted EMU staff and neurology department
• Work with new EMU customers before installation to:
• Document current clinical workflow
• Define desired workflow and configuration post install
• Identify areas of significant change between using current system and Cadwell that need to be managed
• Conduct "Train the trainer" education with the facility clinical educator / champion, including hosting a visit to Cadwell headquarters
• Conduct on-site (or virtual) basic introductory training for clinical staff - purpose is to introduce Cadwell software, talk about benefits, and start to introduce any upcoming changes in their workflow
• Create, in conjunction with facility clinical educator / champion, site specific training materials matching facility workflow
• Participate in installation as needed and lead pre-go-live training
• Prefer to have facility clinical educator / champion perform training with the Cadwell team in support, however, might need to perform training directly
• Goal is to have facility clinical educator / champion fully trained, armed with training materials, capable of supporting local questions from the team, and responsible for on-going training and education of new employees or software updates
• Be on-site during go-live to support the clinical staff. May be on-site for an extended period of time until the site is stable
• Post go-live
• Hold weekly calls with clinical team to answer questions and assist with ramp up
• Go on-site in 2-3 months following go-live to make any workflow adjustments, provide additional training, answer questions, etc.
• Conduct "for fee" clinical education and refresher courses as needed
• Provide input and feedback to the product development team on an ongoing basis
• Test new features and provide feedback prior to release
• Perform other duties as requested, directed, or assigned

Education / Experience:

• Minimum of 5 years clinical experience in a Level IV EMU required
• Bachelor’s degree or equivalent in business, marketing, or a medical/scientific discipline preferred

Skills / Job Knowledge / Abilities:

• Expert level knowledge in LTM and EMU clinical workflows including use of EEG equipment for intracranial cases including setup, recording, stimulation, and surgical review
• Expert level knowledge in at least one EEG product line (either Cadwell or competitor) required
• Excellent oral and written communication skills, including formal presentation skills before small groups to clearly communicate technical information required
• Computer literacy is essential
• Keen grasp of IT-related networking needs,…