DME Operations Supervisor; Remote

Job Summary

We are looking for a dependable and detail-oriented Operations Supervisor to help drive the success of our fully remote Durable Medical Equipment (DME) operations. This role plays a key part in supporting staff, streamlining workflows, and ensuring timely, accurate case processing. Strong knowledge of insurance procedures, prior authorizations, and compliance is essential.

Starts at $65,000 per year, with a generous bonus structure based on Ready-to-Bill (RTB) case volume.

• Verify patient insurance coverage and eligibility.
• Review medical records to determine the need for prior authorization.
• Submit and follow up on prior authorization requests with insurance companies.
• Provide timely updates to patients and healthcare providers regarding authorization statuses.
• Collaborate with providers to obtain all necessary documentation for authorizations.
• Maintain accurate records of all care coordination and authorization activities.
• Stay current with insurance policies and guidelines related to DME services.
• Communicate effectively with insurance representatives to resolve authorization issues.
• Support internal operations personnel with case coordination and process questions.
• Ensure compliance with HIPAA and all applicable healthcare regulations.

• 3+ years of experience as a DME Operations Supervisor or in a similar healthcare operations role.
• Strong experience working with workers’ compensation insurance, including familiarity with related processes and requirements in a healthcare or DME setting.
• Strong knowledge of insurance verification, prior authorizations, and medical documentation requirements.
• Familiarity with ICD-10 coding and medical terminology.
• Proficiency with Microsoft Office and healthcare software systems.
• Excellent organizational and time management skills.
• Ability to work independently, prioritize tasks, and manage high-volume workflows.
• Strong written and verbal communication skills.
• Demonstrated problem-solving and critical thinking abilities.
• Working knowledge of HIPAA regulations and patient privacy laws.
• Strong customer service orientation and professional demeanor.

• Positive attitude and willingness to treat every patient and provider like a member of your family.
• Demonstrated leadership skills with the ability to support team performance and promote a collaborative work environment.
• Strong sense of personal accountability and reliability in meeting deadlines and maintaining quality standards.
• Clear, professional communication with both peers and management.
• Ability to remain composed and efficient in high-pressure situations.
• Desire for continuous learning and improvement.
• High ethical standards and a team-oriented mindset.