RPSGT Clinical Support Specialist - Remote

RPSGT Clinical Support Specialist - Remote

This role is for registered polysomnographic technicians. Pivotal Health, a leader in sleep laboratory management services and sleep therapy, partners with hospitals and physician practices to provide comprehensive, fully integrated care solutions. Our approach supports every step of sleep disorder management, from patient identification and testing to diagnosis, treatment, and long-term care.

We are currently seeking a dedicated and experienced Clinical Support Specialist with a background in sleep medicine for a full-time, mid-shift role. This position requires three 12-hour shifts each week (7 pm to 7 am EST) and offers the following scheduling options:

• Sunday‑Tuesday, with rotating Saturdays
• Wednesday‑Friday, with rotating Saturdays

Candidates with supervisory experience, multi‑state licenses, or additional credentials are preferred.

Reporting to the Manager of the Clinical Support Department, the Clinical Support Specialist will provide essential clinical and technical assistance to the Pivotal Health team and contribute to our Home Sleep Testing (HST) department, ensuring the highest standard of care for our patients with sleep disorders.

MUST reside within one of the following states: AL, DE, FL, GA, KY, MD, NJ, NC, OH, SC, and TN

• Provide clinical support through a variety of communication platforms including phone, remote computer access systems, and texting platforms
• Provide clinical support to sleep labs according to the preset policies and procedures developed by the area's medical director
• Assist Physicians with editing report and interpretation templates in our Electronic Medical Record (EMR) systems
• Provide training for the night clinical support staff as needed
• Provide technical support to sleep center staff
• Provide training to client staff, physicians, and Pivotal Health employees
• Provide support for HST patients, including follow‑up calls to assure patients receive equipment
• Help to develop clinical operations procedures to improve current standards for diagnostic sleep centers

• Evaluating study data quality for in lab and HST studies
• Score HST, MSLT, MWT, PSG, SPLIT, and PAP studies
• Analyze data that has been acquired during the polysomnographic (sleep) study
• Review and train employees on Lab Retriever functions, sleep software, and scoring processes
• Perform quality assessments on technologist scoring and acquisitions
• Produce comprehensive reports and forward them to the interpreting physician for interpretation
• Comply with applicable laws, regulations, guidelines, and standards regarding safety and infection control issues
• Other clinical duties as required
• Maintain strict confidentiality

• High School diploma
• Registered Polysomnographic Technologist (RPSGT) credential holder
• Licensure in the states that require licensure for scoring of diagnostic tests (as needed)
• BLS/CPR-certified
• Graduate of a Polysomnography educational program preferred
• Associates degree preferred but not necessary
• Bachelor's degree preferred but not necessary
• Minimum of five years' experience in sleep medicine as a Polysomnographic Technologist
• Minimum of two years' experience in scoring of sleep studies
• Minimum two years' experience with HST devices
• Knowledge of all aspects of polysomnography and sleep medicine protocols.
• Knowledge of how to operate and maintain a variety of sleep equipment
• Knowledge of applicable laws, regulations, and guidelines and standards regarding safety and infection control issues
• Knowledge of how to instruct staff according to the policies and procedures
• If working remotely access to high‑speed internet
• Skill in use of computer and software
• Skill in appropriate quality control and confidentiality procedures
• Skill in analyzing data and situations to implement and administer procedures and to resolve technical, administrative, and patient related problems
• Ability to learn and use multiple sleep software programs
• Ability to exercise independent judgement for decision making and discretion
• Ability to analyze complex situations and apply policy
• Ability to…