Administrative Coordinator

Job Title

Job Details

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service, always delivering a warm and attentive health care experience that boosts patients state-of-mind, improves their health and quality of life.

At Palmetto Infusion we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience and we believe it's what sets us apart from other employers.

For our employees The Palmetto Experience means we serve and support people in our purpose to restore health and hope we build a culture of belonging and collaboration we deliver on our promise to treat people with respect and empathy and we strive to embrace change and search for new opportunities.

The purpose of this position is to ensure accurate and timely insurance verification, benefit investigation, and authorization processing to support efficient patient care coordination. This role plays a critical part in optimizing revenue cycle operations while providing clear communication to patients and healthcare providers regarding coverage and financial responsibilities.

Schedule:

Monday Friday 8:00 AM 5:00 PM.

Experience/

Education:

High School Diploma or Equivalent. Prior experience processing benefits verification, prior authorizations, or medical billing. Proficient at partner programs (i.e.: MS Outlook Word Excel). Ability to cope with ambiguous changing environment while under pressure in a calm. Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion.

Verify and obtain code-specific insurance information via phone and third-party payer portals. Complete new referrals by conducting benefits verification, interpreting insurance policies, and securing authorizations and predeterminations. Review and confirm patients insurance coverage including pharmacy benefits (PBM) and obtain prior authorizations when applicable. Communicate with patients regarding benefits coverage details and financial responsibilities. Resolve authorization issues, coverage discrepancies, and insurance claim denials.

Maintain and update patient appointment calendars including weekly responsibility tracking. Monitor and track incoming tasks and inquiries ensuring timely follow-up and resolution. Collaborate with healthcare providers to clarify coverage requirements and necessary documentation. Partner with team members to streamline workflows and achieve departmental goals. Prioritize tasks effectively in a high-volume fast-paced environment while meeting all deadlines.

Competitive Compensation Comprehensive Medical Insurance Dental and Vision Insurance Company Life Insurance Voluntary Life and Disability Insurance Additional Voluntary Supplemental Plans Flexible Spending Account (Medical and Dependent Care) Health Savings Account 401K Retirement Plan Employee Assistance Program (EAP) Employee Discounts Ramsey Smart Dollar Program Referral Program Tuition Assistance Paid Time Off 8 Paid Company Holidays

Patient Advocacy Statement:
At Palmetto Infusion we believe that patient advocacy is at the heart of everything we do regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes our commitment to being a compassionate advocate is paramount.

We understand that every interaction every decision and every effort contribute to the quality of care our patients receive. Together we strive to ensure that every individual feels heard supported and empowered throughout their healthcare journey. This…