Lead Health Information Specialist

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

This position is responsible for processing all release of information (ROI), specifically medical record requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

This is an intermediate level position with at least 1 year related HIM experience.

• Hybrid role. Work from home and travel to Worcester and Framingham, MA as needed.
• Full Time:
  Monday – Friday 8:00 am – 4:30 pm.
• Phone support.
• Release of Information processing.
• Manage incoming/outgoing faxes.
• Support staff training.
• Quality control/auditing.
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (Word and Excel).

• Knowledge of HIPAA and medical terminology.
• Familiar with different EHR and billing systems.

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment will be provided (computer, monitor, virtual phone, etc.).
• Full benefits: PTO, health, vision, and dental insurance and 401(k) savings plan and tuition assistance.

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of company and facility software.
• Adhere to the company’s and customer facilities code of conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as needed.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records and safeguard them in compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources.
• Answer inbound/outbound calls.
• Assist with patient walk‑ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at specific site.
• Schedule pick‑ups as needed.
• Perform other duties as assigned.

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented in accurate and compliant medical record information.
• Strong data entry skills.
• Ability to work with minimum supervision responding to changing priorities and role needs.
• Organize and manage multiple tasks.
• Respond quickly in a fast‑paced environment.

• Experience in a healthcare environment.
• Previous production/metric‑based work experience.
• In‑person customer service experience.
• Ability to…