Sr Director - Customer Partner

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Director - Customer Partner in the United States.

This senior leadership role is centered on driving operational excellence and strategic partnership within complex healthcare revenue cycle environments.
The position oversees large-scale client engagements, ensuring strong financial performance, service delivery quality, and long-term customer satisfaction.
Acting as a trusted advisor to executive stakeholders, the role combines operational leadership, performance optimization, and transformational strategy execution.
It requires close collaboration across internal delivery teams and healthcare organizations to identify improvement opportunities and implement scalable solutions.
The role also focuses heavily on relationship management, team development, and proactive performance monitoring to support operational success.
Working in a dynamic and evolving healthcare environment, this position offers significant visibility and impact across enterprise-level initiatives.
It is ideal for an experienced leader with strong revenue cycle expertise, strategic thinking, and a passion for driving measurable client outcomes.

• Lead the day-to-day management and strategic oversight of end-to-end revenue cycle operations for assigned client engagements.
• Build and maintain strong relationships with client executives and key stakeholders, ensuring clear communication around operational performance and business priorities.
• Collaborate closely with internal operational and service delivery teams to align objectives, address risks, and implement remediation strategies when needed.
• Monitor operational metrics, analyze performance trends, and proactively communicate drivers, barriers, and opportunities for improvement.
• Identify and lead initiatives aimed at enhancing operational efficiency, client satisfaction, and overall revenue cycle performance.
• Support organizational transformation efforts by sharing industry best practices and contributing to strategic planning initiatives.
• Act as a change leader across healthcare organizations to foster collaboration, alignment, and continuous improvement.
• Develop, mentor, and support high-performing revenue cycle teams to encourage growth, engagement, and operational excellence.

• Bachelor’s degree or equivalent professional experience.
• Minimum of 10 years of relevant professional experience, including at least 7 years in leadership or management roles.
• Strong expertise in healthcare revenue cycle management and client-facing operational leadership.
• Proven ability to manage complex stakeholder relationships and work effectively with executive-level clients.
• Experience driving operational improvements, performance optimization, and transformation initiatives within healthcare environments.
• Strong analytical and problem-solving capabilities, with the ability to interpret performance metrics and develop actionable solutions.
• Excellent communication, collaboration, and leadership skills in cross-functional and matrixed environments.
• Ability to lead change initiatives and build alignment across diverse operational teams and healthcare organizations.
• Comfortable working in a remote, fast-paced, and performance-driven environment.
• Strong organizational and team development capabilities with a focus on continuous improvement and employee growth.

• Competitive annual base salary ranging from $152,163 to $231,483 USD.
• Eligibility for an annual bonus plan with a target incentive of 25%.
• Remote work flexibility within the United States.
• Comprehensive healthcare and wellness benefits package.
• Opportunities for career growth, leadership development, and continuous learning.
• Collaborative and mission-driven work environment focused on improving healthcare outcomes.
• Exposure to enterprise-scale healthcare transformation projects and strategic initiatives.
• Inclusive workplace culture with strong emphasis on employee support and community impact.