Admissions Specialist- Remote

ABOUT RIA HEALTH

Ria Health is on a mission to bring effective evidence-based treatment for alcohol use disorder to all Americans. Our team consists of empathetic mission-driven professionals coming together to support the quality and availability of our national telehealth alcohol treatment program. We are seeking a Program Specialist to join our rapidly growing team. Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $18 million in Series A led by SV Health Investors, LLC.

The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, United Health Group Optum, Beacon Health Options, Highmark Health, and Magellan Health.

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse. Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life. Ria’s published outcomes data set the standard for effectiveness in alcohol treatment.

The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members.

Ria Health is seeking a self-driven and motivated Admissions Specialist to join our Admissions Center team. The Admissions Center is the face of Ria Health to new prospects, and you will report directly to the Admissions Center Manager. As an Admissions Specialist, your primary responsibility is to engage with prospects, actively listen to their needs, and explain how Ria Health’s services can help them achieve a better relationship with alcohol.

This is a sales-driven role with the expectation of consistently meeting monthly enrollment targets.

• Experience in Education, Sales, or a relevant field:
  Ability to connect with potential patients and drive admissions outcomes through both inbound and outbound calls.
• 1-3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment. Previous experience in sales or admissions is preferred.
• Polished and professional communication:
  Ability to build rapport and trust with potential patients quickly, engaging with them in a clear, empathetic, and professional manner.
• Tech-savvy:
  Comfortable using various computer applications and systems (Salesforce, Google Suite, and others).
• Passion for healthcare and technology:
  Flexible, naturally curious, and driven to find solutions to company challenges, particularly in the tech/healthcare industry.
• Commitment to HIPAA Compliance:
  Acknowledges and agrees to abide by Ria Health’s policies to protect patient information and privacy.

• Conduct discovery calls:
  Engage with prospects to determine if Ria Health’s telehealth AUD treatment is the right fit, addressing both financial and programmatic objections.
• Manage insurance eligibility:
  Collect and determine insurance eligibility, collaborating with the Verifications Specialist to process eligibility requests before scheduled calls.
• Guide prospects through enrollment:
  Assist prospects through the enrollment process, referring those who aren’t eligible to alternative resources, and ensuring the highest point of intent is captured.
• Sales-driven results:
  Meet monthly enrollment targets with a focus on conversion rates, setting realistic expectations and simplifying the decision-making process for prospects.
• Track interactions:
  Record all customer interactions in Salesforce CRM, ensuring data is accurate and up-to-date.
• Provide feedback:
  Work closely with the Enrollment team to identify areas of improvement, suggesting and implementing scalable processes.
• Collaborate across teams:
  Work independently while providing support and…