Overnight Remote Support Associate Dublin, OH

Overnight Remote Support Associate

Pay: $18–$20/hour

Location:

Columbus, OH

Foster Independence Through Innovation

At Ability Matters, we support individuals with autism and other neurological disabilities in building independence, confidence, and meaningful lives in their communities. We’re growing and introducing our Overnight Remote Support team who provide around‑clock monitoring.

This is not a passive overnight position.

As an Overnight Remote Support Associate, you'll use technology, communication, and critical thinking to identify safety concerns, respond to emergencies, and ensure individuals receive the support they need when it matters most.

Your focus and judgment directly protect the people we serve.

• Monitor Safety & Respond to Alerts:
  Observe live video and audio feeds, identify safety concerns, and respond quickly to incidents and emergencies.
• Provide Real‑Time Support:
  Handle calls, chats, and communication with individuals while providing reassurance and responsive support.
• Follow Escalation Protocols:
  Coordinate with staff, emergency contacts, and first responders to ensure the appropriate response to each situation.
• Document & Communicate Clearly:
  Maintain accurate, time‑stamped records and provide seamless shift handoffs.
• Support System Reliability:
  Perform equipment checks and escalate technical concerns to maintain uninterrupted monitoring.
• Participate in Quality & Training Initiatives:
  Engage in drills, debriefs, and ongoing quality improvement efforts to maintain high standards of care.

• Currently enrolled in college or possess an associate's degree or higher (or equivalent experience).
• Strong computer and technology skills.
• Excellent communication and interpersonal abilities.
• Reliable transportation and scheduling flexibility.

• Individuals who stay calm under pressure.
• Strong multitaskers with excellent attention to detail.
• Critical thinkers who can make sound decisions independently.
• People who are dependable, organized, and highly focused.
• Professionals who are compassionate and responsive.