Vice President, Account Management

About Avalon Healthcare Solutions:
Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments. Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time.

Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes. With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more information about Avalon, please visit  Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability. This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document. About Vice President, Account Management position:
The Vice President, Account Management is responsible for overall client satisfaction, retention, and growth within an assigned book of business. This role is accountable for developing and cultivating long-term relationships with key client stakeholders and executive leaders, while monitoring program service delivery for clients and working cross-functionally within Avalon. The Vice President, Account Management is responsible for driving contract renewals, service expansion, and executing on strategic growth opportunities within the current clients.

This position also drives client strategy and growth to Avalon. This role reports to the Senior Vice President, Account Management. This position is eligible for remote work, but regular business travel will be required, including Avalon's corporate office located in Tampa, Florida. Vice President, Account Management

– Essential Functions and Responsibilities :
Build strong partnerships and rapport with all levels of the clients’ organization; represent the voice of the customer

Understand client’s competitive environment and challenges

Consult with clients to understand business priorities for expansion and innovation

Develop and lead the execution of cross-functional client strategic plans, including the development of effective value propositions to increase volume and profitability from Avalon network providers

Work collaboratively with clients and internal partners to translate requests into actionable strategies and tactics to improve performance and deliver value

Manage client contracts, facilitate deliverables, and drive initiatives

Understands complex client financial arrangements and strategies

Drives contract renewals including amendment execution

Proactively review performance metrics to promote client satisfaction and work to anticipate needs and exceed client’s expectations

Works directly with the client to understand, represent, and drive client operational requirements throughout the organization

Manages the execution of standard client requirements

Responsible to ensure communication of the root cause and resolution path for operational issues that impact the assigned client

Maintains appropriate documentation regarding change orders, operational issues, and problem resolution Vice President, Account Management –

Minimum Qualifications:

15 years’ experience in healthcare account management and/or selling into payers

Bachelor’s degree or significant and relevant direct work experience in lieu of degree

Willingness…