Patient Access Scheduling Agent - Partially Remote, M-F

Position: Patient Access Scheduling Agent - Partially Remote, M-F 9:00-5:30
## Patient Access Scheduling Agent - Partially Remote, M-F 9:00-5:30

Apply remote type:
Remote Caregivers (Primarily Remote) locations:
Worcester, MA Worcester Business Center time type:
Full time posted on:
Posted Todayjob requisition :
R# Are you a current UMass Memorial Health caregiver? Apply now through Workday.# #
** Exemption Status:
** Non-Exempt
** Hiring Range:**$20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate’s
** experience, skills, qualifications, and internal equity considerations**.
** Schedule Details:
** Monday through Friday
** Scheduled

Hours:

** 9:00-5:30
** Shift:
** 1 - Day Shift, 8 Hours (United States of America)
*
* Hours:

** 40
* * Cost Center:
** 99940 - 5492 Patient Access Center
** Union:
** SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.# #
** Everyone Is a Caregiver
** At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

The role of the Patient Access Scheduling Agent is the front door for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of complex scheduling activities that ensures patients get access to the care they need by providing exceptional patient service.

I. Major Responsibilities:  
1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.  Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.  3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.  Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.  
5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.

II. Position

Qualifications:

License/Certification/

Education:

Required:

1. High school diploma.

Preferred:  
1. Associate’s degree in business or healthcare-related field.

Experience/

Skills:

Required:

1. English speaking, reading and writing skills.  
2. Strong intrapersonal and communication skills.

Preferred:  
1. Previous scheduling and/or phone customer services experience.  
2. Previous experience in a health care organization.  
3. Bilingual speaking, reading, and writing skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are:
Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of…