Operations Coordinator, Hospital

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Mass General Brigham Home Care, Inc.

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Join an innovative care model that brings hospital-level care directly into patients’ homes.

The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process.

This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care.

Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home.

You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.

Schedule:

16 hours/week — Saturday & Sunday, 8:00am to 4:30 PM (Onsite at Newton Wellesley Hospital)

• Required: High school diploma or equivalent
• Preferred: Associate’s degree (experience can be accepted in lieu of degree)
• Experience: 2–3 years in an administrative or operational support role, ideally in healthcare
• Knowledge of hospital operations and regulatory requirements is a plus
• Knowledge of EPIC is a plus

As a foundational member of our Home Hospital operations team, you will help build the future of home-based acute care. You’ll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes.

Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

Onsite

2014 Washington Street

16

Regular

Day (United States of America)

$19.81 - $28.30/Hourly

4

1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

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