Field Care Coordinator - Remote in Treasure Valley, area

Overview

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a part of the care management team, the Care Coordinator will be the primary care manager for a panel of members with chronic and complex health care needs. This position provides support to the broader team with clinical and non‑clinical activities to support a person‑centered approach to care coordination, focusing on medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

It is a fast‑paced environment requiring multitasking, attention to detail, and excellent organizational skills.

Location:

Treasure Valley, e and hybrid: up to 50% in field; home‑based office when not in field.

• Serve as the primary care manager for dual eligible members.
• Engage people face‑to‑face and/or telephonically to complete comprehensive needs or wellness assessments, including assessment of medical, behavioral, functional, cultural, and social drivers of health (SDoH). Develop and implement individualized, person‑centered care plans aligned with a person’s readiness to change.
• Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community.
• Assist members with obtaining necessary HCBS supports and services.
• Provide referral and linkage as appropriate and accepted by the individual, including internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, or community provider referrals.
• Support proactive discharge planning and coordinate care transitions following ER visits, inpatient or skilled nursing facility stays.
• Provide education and coaching to support member self‑management of care needs and lifestyle changes.
• Advocate for people and families to ensure their needs and choices are represented and supported by the health care team.
• Support provider and facility non‑clinical questions (credentialing, claims, etc.) by connecting them to the correct Health Plan and/or UHC resources.

• Must meet one of the following:
• • Current and unrestricted Idaho license: RN, LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFT.
  • LPN/LVN.
  • Two‑year degree (or higher) AND 2+ years of experience in healthcare or related industry.
• 1+ year experience working with people who have Medicaid or Medicare or significant social drivers of health (SDoH) needs.
• 1+ year experience with MS Office (Word, Excel, Outlook).
• Reliable transportation and ability to travel within assigned territory up to 50% of time depending on member and business needs.
• Access to a designated quiet workspace at home that can secure PHI.
• Residence in a location that can receive approved high‑speed internet or leverage an existing high‑speed service.

• CCM certification.
• If candidate has a 2‑year degree and 2+ years of experience, preferably as a Healthcare Paraprofessional.
• Experience with an electronic health record system for documentation.
• Experience or training in care in rural settings, homelessness, food insecurity, behavioral health, co‑occurring conditions, IDD, person‑centered care, motivational interviewing, stages of change, trauma‑informed care.
• Experience supporting individuals with complex and chronic conditions, including those residing in a nursing facility or with nursing facility level of care in the community.
• Experience working in team‑based care.
• Background in Managed Care.
• Bilingual in Spanish or other market‑specific language.
• Lives in Idaho.

• Ability to transition from office to field locations multiple times per day.
• Ability to navigate multiple locations and terrains to visit employees, members, and/or providers.
• Ability to transport equipment…