Senior Account Operations Specialist - remote

Senior Account Operations Specialist - remote opportunity

Join to apply for the Senior Account Operations Specialist - remote opportunity role at Tivity Health

Senior Account Operations Specialist - remote opportunity

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Join to apply for the Senior Account Operations Specialist - remote opportunity role at Tivity Health

Description/Responsibilities

The Senior Account Operations Specialist serves as the primary point of contact to participating locations for day-to-day service delivery and is ultimately responsible for provider satisfaction with service delivery. This role drives a positive member experience through our provider network. Responsibilities include creating and building relationships with fitness provider location management and staff via telephonic and electronic communications, resolving issues and directing appropriate resources and staff to assure the successful day-to-day delivery of Tivity Health products.

May also interact with fitness center staff and support specific large community events and health plan events in person.

• Creates and builds relationships with fitness center leaders and staff via telephonic and electronic/virtual communications (may occasionally visit locations in person).
• Support new contract and new location implementations.
• Support contract renewal discussions by capturing partner feedback and ensuring contract terms reflect current service delivery needs.
• Identify opportunities for contract amendments to improve efficiency, reimbursement alignment, or member experience, and coordinate with internal teams to implement.
• Provides business consultation to participating locations using tool kits and other member engagement materials.
• Resolves issues (and accesses appropriate resources when needed) to ensure the successful day-to-day delivery of fitness programs at participating locations.
• Provides support and assistance to marketing, sales and client relations teams to promote our products, including the exploration of avenues for increased utilization of the products.
• Provides program updates and training to participating locations.
• Follows up on customer service issues with fitness provider locations, members and health plans.
• Develops action plans/strategies to drive utilization and improve customer service at provider locations.
• Establishes and maintains accurate and complete records of all communications.
• Support other initiatives, projects and pilots related to our participating location network, as needed.

Description/Responsibilities

The Senior Account Operations Specialist serves as the primary point of contact to participating locations for day-to-day service delivery and is ultimately responsible for provider satisfaction with service delivery. This role drives a positive member experience through our provider network. Responsibilities include creating and building relationships with fitness provider location management and staff via telephonic and electronic communications, resolving issues and directing appropriate resources and staff to assure the successful day-to-day delivery of Tivity Health products.

May also interact with fitness center staff and support specific large community events and health plan events in person.

• Creates and builds relationships with fitness center leaders and staff via telephonic and electronic/virtual communications (may occasionally visit locations in person).
• Support new contract and new location implementations.
• Support contract renewal discussions by capturing partner feedback and ensuring contract terms reflect current service delivery needs.
• Identify opportunities for contract amendments to improve efficiency, reimbursement alignment, or member experience, and coordinate with internal teams to implement.
• Provides business consultation to participating locations using tool kits and other member engagement materials.
• Resolves issues (and accesses appropriate resources when needed) to ensure the successful day-to-day delivery of fitness programs at participating locations.
• Provides support and assistance to marketing, sales and client relations teams to promote our products, including the…