Operations Manager

Overview

Who we are:

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

• Unmatched Culture Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

• Diversity & Inclusion
  We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

• Growth & Advancement
  We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

• Support for Continuing Education
  Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

• Benefits and Perks Created to Support You
  Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Operations Manager

Job Description:

Golden Steps ABA is a Health Care Organization, that delivers Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD). We provide individualized services in the home, schools and clinics to assist individuals up to 21 years of age, work on specific skills, and behaviors. We pride ourselves on our exceptional quality of care. Travel required.

Who We Are

With nearly 1100 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

A day in the life:

• Defining, implementing, and revising operational policies and guidelines for the organization.
• Executing new growth directives.
• Partner with Human Resources to recruit talent and oversee employee training program.
• Partnering with the intake department to oversee client onboarding.
• Providing operational support to therapists in the field.
• Monitoring Clients Insurance Plans and Eligibility.
• Submitting Authorization Requests to Insurance Companies.
• Optimize business workflows.
• Scheduling and maximizing field teams’ work schedule.
• Other tasks as assigned.

What you will bring:

• 2 years of experience with, and an exceptional understanding of, leadership and management, preferably in a healthcare setting.
• Strong time management and organization.
• Excellent written and oral communication.
• Results driven and ability to communicate.
• Great planning and project management skills.

Education:

• Bachelor’s degree preferred.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.