Scheduling Specialist

RAYUS Radiology is looking for a Scheduling Specialist to manage patient and professional scheduling, answer phones, and handle faxes. The role focuses on ensuring efficient scheduling operations and providing excellent patient service.

This position is full-time, working Monday - Friday, 10:00am - 6:00pm.

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices, and team members
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial, and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Informs patients of financial responsibilities, appropriate clothing, preparation kits, transportation, and eating requirements prior to appointment
• Communicates scheduling changes to technologists to ensure highest level of patient satisfaction
• Maintains an up-to-date and accurate database of current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back‑up coverage for front‑office team members as requested by supervisor (e.g., rest breaks, meal breaks, vacations, and sick leave)
• Fields 1-800 calls and routes to the appropriate department or associate (St. Louis Park only)

• Pre‑certifies all exams with the patient’s insurance company as required
• Verifies insurance for same‑day add‑ons
• Uses knowledge of insurance carriers and procedures that require waivers to obtain authorization if needed prior to appointment

No

Full‑time

Required:

• High school diploma or equivalent
• Proficiency with computer systems and typing
• Able to handle a multi‑level phone system with a high volume of calls at one time

Preferred:

• One (1) year of customer service experience
• Medical terminology and previous clinical business office experience

Benefits include medical, dental, and vision insurance, 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO, and holiday pay (subject to eligibility). Daily Pay implementation is contingent upon initial set‑up period.

RAYUS is committed to delivering clinical excellence, and is an Equal Opportunity Employer, Veterans, and Persons with Disabilities.

EEO is the Law.