Patient Account Specialist

Desired Attributes

• Positive attitude - always willing to lend a hand when needed
• Flexible team player, who is committed and accountable
• Familiarity of medical billing practices, EOBs, etc.
• Basic knowledge of medical terminology
• Active listener, with good communication skills, who can problem solve and think outside the box

• Competitive wage
• Modern Healthcare's Best Places to Work - since 2012

• Weekdays 8:00am-5:00pm
• Full-time, 40 hours per week
• Hybrid Remote Position in Stillwater
• Epic experience preferred

Responsible for accurate and timely posting, billing, and account resolution of insurance and patient accounts receivable as assigned to contribute to the success of the Central Business Office (CBO) objectives. Analyzes and takes appropriate action steps according to SMC protocols. Responds appropriately to patient and other customer inquiries. Demonstrates the ability to accurately resolve charge, payment, insurance and patient accounts receivable issues with minimal assistance or supervision by team lead.

Contributes to CBO team projects. Achieves required payer knowledge and coordinates appropriately with payers, hospital departments, clinics, and patients to resolve patient and insurance accounts receivable issues. Strives to achieve targeted benchmarks and exceed collection goals for prompt account resolution. Communicates timely and appropriately with CBO leadership team to identify and resolve payer and/or claim submission issues. Performs assigned duties independently with minimal guidance from supervisor or team lead.

• High School Graduate or equivalent and some college preferred.
• Experience working in medical office and/or hospital billing environment preferred.
• Ability to perform basic mathematical tasks.
• Knowledge of insurance claims processing and insurance benefits preferred.
• Understands the purpose of CPT, HCPCS, ICD-10, and Revenue Codes preferred.
• Knowledge of UB-04 and/or CMS 1500 claims and electronic claims submission preferred.
• Demonstrates effective analytical, oral, and written communication skill.
• Understand the ethics of confidentiality and healthcare compliance.
• Average computer and data entry skills as required in the healthcare industry.
• Ability to use Microsoft Office applications effectively (i.e., Excel, Word, Outlook).
• Strong organizational skills and the ability to manage multiple assignments daily.

• Able to sit and maintain work focus for extended periods of time.
• Able to meet necessary meeting, training, and work schedules.
• Must have adequate perception of sounds or adequate hearing with corrections.
• Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials.
• Able to speak clearly and distinctly with staff, physicians, patients, and families.
• Able to hear, or adequate hearing with corrections, to converse with others on the phone.
• Demonstrates the ability to make decisions and accomplish tasks in a high work volume environment to meet the necessary goals and deadlines.
• Possess motor skills and coordination to effectively use computers and office equipment.