Pharmacy Technician

Job Title:

Adverse Event and Product Complaint Reporting Specialist

Job Description

This role focuses on creating, reviewing, and submitting accurate adverse event and product complaint reports based on data from a patient management system. The specialist ensures high-quality documentation, collaborates closely with clinicians, supports reconciliation and auditing processes for biopharma clients, and contributes to continuous improvement in adverse event reporting practices.

Responsibilities

+ Create and submit adverse event and product complaint reports using data documented within the patient management system.

+ Conduct thorough quality checks of reports, including verification of spelling, drug manufacturer information, grammar, and overall accuracy of the content.

+ Communicate proactively with clinicians to clarify questions or concerns regarding the content or quality of adverse event and product complaint reports.

+ Identify missing adverse events and product complaints through the daily quality control process and promptly report these to clinicians.

+ Ensure that all identified missing adverse event and product complaint reports are completed, submitted, and fully accounted for in the system.

+ Maintain and submit weekly or monthly reconciliation reports to biopharma clients in accordance with contractual requirements.

+ Assist the clinical auditor in identifying trends, patterns, or issues in adverse event and product complaint reporting and support corrective actions as needed.

+ Perform other related duties as assigned to support the overall quality and efficiency of the adverse event reporting process.

Essential Skills

+ Experience in customer service, with the ability to communicate clearly and professionally with clinicians and other stakeholders.

+ Background in a pharmacy or clinical setting, with pharmacy technician experience or similar clinical experience strongly preferred.

+ Oncology experience or familiarity with oncology-related therapies considered a strong asset.

+ Pharmacy technician certification or related clinical credential preferred.

+ Excellent written and verbal communication skills, with a strong command of grammar and professional documentation standards.

+ Excellent organizational and time management skills, with the ability to manage multiple tasks and deadlines simultaneously.

+ Competence in moderate to advanced computer skills, including working within electronic systems and databases.

+ Proficiency in Microsoft Excel, including working with spreadsheets for reconciliation and reporting.

+ Strong attention to detail and conscientious approach to quality control and documentation.

+ Ability to type rapidly and accurately, including both numerical and text data entry.

+ Ability to effectively work with people in a collaborative and professional manner.

+ Flexibility and adaptability to changing priorities, processes, and client requirements.

+ Comfort working in a call center-style or high-volume communication environment when needed.

Additional

Skills & Qualifications

+ Bachelor's degree or commensurate experience preferred.

+ Prior experience working in a pharmacy setting preferred.

+ Oncology experience considered a plus, particularly in roles involving patient support or medication management.

+ Pharmacy technician or other clinical Background preferred, including familiarity with medications and adverse event reporting.

+ Demonstrated ability to handle multiple responsibilities simultaneously while maintaining accuracy and quality.

+ Strong interpersonal skills, with the ability to build effective working relationships with clinicians and internal colleagues.

+ Comfort working in a customer service or call center environment, including handling inquiries and resolving issues efficiently.

Work Environment

This position operates in a remote work-from-home environment, where you will work independently while staying closely connected to clinicians and internal teams through digital communication tools. You will spend most of your time working within electronic patient management systems, spreadsheets, and other computer-based applications. Success in this role requires a quiet, professional home workspace, reliable internet access, and the ability to stay focused, organized, and self-directed throughout the workday.

Job Type & Location

This is a Contract to Hire position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term…