Registrar - Behavioral Health Registrations

Position Status:
Full time.

Shift: First Shift (Days, less than 12 hours per shift).

Location:

United States of America. Hours per week: 40. Exemption Status:
Non-Exempt.

Registration staff graciously greet all patients and visitors to Stormont Vail. They provide a positive image to customers by creating a friendly atmosphere and placing a high priority on meeting customer needs in a courteous manner.

• Receive and check patients in as they arrive for their appointment; collect demographics and insurance information from patients.
• Schedule patient appointments.
• Answer the telephone and receive messages for physicians and staff.
• Receive co-payment for services when applicable.
• Initiate the admission process and receive payment for services.
• Assist with department administrative or clerical processes.
• Assist with department communication as needed.
• Maintain accurate records in department systems.
• Process payments for services; assist with insurance processing and authorization.
• Assist with billing processes.
• Assist with onboarding new staff into the department.
• Communicate with department personnel to ensure staff are aware of necessary events or information.
• Receive and distribute mail/packages.
• Conduct reports as requested.

Complies with all policies, standards, mandatory training, and requirements of Stormont Vail Health. Performs other duties as assigned.

Position is patient facing.

Workspace must be quiet, free of distractions, and allow compliance with all security and privacy standards. Requires stable access to electricity and a minimum of 25mb upload and internet speed. Employees must dedicate full attention to job duties and communicate effectively during working hours, adhere to break and attendance schedules agreed upon with supervisor, and abide by Stormont Vail’s Remote Worker Policy and annual Remote Work Agreement.

• On-site Only
• No Remote Scope
• No Supervisory Responsibility
• No Budget Responsibility

• Balancing:
  Occasionally 1‑3 hours
• Carrying:
  Occasionally 1‑3 hours
• Climbing:
  Rarely less than 1 hour
• Crawling:
  Rarely less than 1 hour
• Crouching:
  Rarely less than 1 hour
• Eye/Hand/Foot Coordination:
  Frequently 3‑5 hours
• Feeling:
  Rarely less than 1 hour
• Fine Motor Grasping:
  Frequently 3‑5 hours
• Gross Hand Grasping:
  Occasionally 1‑3 hours
• Handling:
  Occasionally 1‑3 hours
• Hearing:
  Occasionally 1‑3 hours
• Kneeling:
  Rarely less than 1 hour
• Lifting (up to 25 lbs):
  Occasionally 1‑3 hours
• Foot Controls:
  Rarely less than 1 hour
• Pulling (up to 25 lbs):
  Occasionally 1‑3 hours
• Pushing (up to 25 lbs):
  Occasionally 1‑3 hours
• Reaching (Forward):
  Occasionally 1‑3 hours
• Reaching (Overhead):
  Occasionally 1‑3 hours
• Repetitive Motions:
  Frequently 3‑5 hours
• Sitting:
  Frequently 3‑5 hours
• Standing:
  Occasionally 1‑3 hours
• Stooping:
  Rarely less than 1 hour
• Talking:
  Occasionally 1‑3 hours
• Walking:
  Occasionally 1‑3 hours

• Burn:
  Rarely less than 1 hour
• Chemical:
  Rarely less than 1 hour
• Combative Patients:
  Occasionally 1‑3 hours
• Dusts:
  Rarely less than 1 hour
• Electrical:
  Rarely less than 1 hour
• Explosive:
  Rarely less than 1 hour
• Extreme Temperatures:
  Rarely less than 1 hour
• Infectious Diseases:
  Occasionally 1‑3 hours
• Mechanical:
  Rarely less than 1 hour
• Needle Stick:
  Rarely less than 1 hour
• Noise/Sounds:
  Occasionally 1‑3 hours
• Other Atmospheric Conditions:
  Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases:
  Rarely less than 1 hour
• Radiant Energy:
  Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids:
  Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs:
  Rarely less than 1 hour
• Hazards (other):
  Rarely less than 1 hour
• Vibration:
  Rarely less than 1 hour
• Wet and/or Humid:
  Rarely less than 1 hour

• Education:
  
  High School Diploma or GED.
• Experience:
  
  1 year in customer service; experience in an office setting.
• Preferred Billing or payment processing experience.
• Preferred typing or computer usage experience.
• Knowledge of patient rights and laws such as HIPAA.
• Understanding of complex problems, organizational structure, workflow, and operating procedures.
• Basic medical terminology knowledge of the department.