ECM Lead Care Coordinator

Lead Care Coordinator

In this role, the Enhanced Care Management (ECM) Lead Care Coordinator will assist with the development and implementation of program procedures and ensure that requirements are aligned to build sustainable support in impacting the lives of hundreds of residents, playing a critical part in the work and dedication of Community Action Partnership of Orange County’s initiatives. It’s leadership with a cause and the rewards are immeasurable!

Born out of the War on Poverty more than 50 years ago, Community Action Partnership Orange County (CAP OC) is a trusted resource for Orange County community members who face obstacles such as food insecurity, unemployment, economic turmoil and more. We walk alongside the people we serve, and we act to meet immediate needs without delay. Our programs help empower people to improve their lives and their communities.

We see poverty as an unacceptable reality for our neighbors and rally with key partners to help facilitate change.

Leadership We are guiding critical shifts in how people think and act to address the root causes of poverty

Collaboration We bring together all capable partners to achieve transformative results

Trust For over 50 years, the community has counted on us to empower those in need

Compassion We treat each person we serve respectfully and with great care

Justice We are passionate about advocating for those living in poverty and creating equity throughout the region

The ECM Lead Care Coordinator will deliver intensive, in-person care management services to the most vulnerable populations, including individuals and families experiencing homelessness, high utilizers, children and youth involved in child welfare, and tenants in CAP OC housing units. This role will address both clinical and non-clinical needs, working as part of the member’s multi-disciplinary care team to coordinate all aspects of Enhanced Care Management (ECM).

The salary for this position is $27.00 - $30.00 per hour.

Preferred:
Bilingual in English/Spanish, both written and oral forms.

This position requires regular travel throughout Orange County. Candidates must have a valid driver’s license, reliable personal transportation, and maintain active auto insurance at the time of hire.

This position will follow a hybrid schedule, with the ECM Lead Care Coordinator’s time split between the Office, time in the Field, and Remote work. The exact split may fluctuate from week to week and the Lead Care Coordinator is expected to exercise professional discernment in determining the best allocation of his/her time. Hybrid schedules are subject to change based on program needs and/or the reporting manager’s discretion.

• Comprehensive Case Management:
  Conduct client screenings and assessments; develop, implement, and monitor individualized care/service plans; provide crisis intervention; connect clients to health, mental health, employment, housing, and other community resources, including CalAIM community supports and transportation.
• ECM Services Oversight:
  Supervise the provision of Enhanced Care Management (ECM) services, including the development and implementation of care plans.
• Documentation:
  Maintain accurate records of service objectives, outcomes, and other services in line with established guidelines.
• Interdisciplinary Communication:
  Facilitate clear communication among interdisciplinary care team members to ensure awareness of clients’ care plans.
• Provider Coordination:
  Collaborate with clients’ providers, including but not limited to medical, behavioral health, specialists, and housing navigators.
• Client Accompaniment:
  Accompany clients to office visits as needed.
• Service Coordination:
  Coordinate with individuals and entities to ensure a seamless client experience and avoid service duplication.
• Approach Utilization:
  Employ motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Treatment Monitoring:
  Monitor clients’ adherence to treatment plans, including medication.
• Health Promotion:
  Provide health promotion and self-management training.
• Reporting:
  Complete and submit…