Front Office Associate

Job Summary

RAYUS Radiology is looking for a Front Office Associate to join our team. This full‑time position (40 hours per week) involves answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. RAYUS now offers Daily Pay – you can work today and get paid today! No remote work is available.

• Greet and check‑in patients scheduled for imaging services; process payments and copays as needed.
• Answer phones and handle calls in an efficient and friendly manner.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and the patients waiting for exams, relaying messages regarding scanner status and other clinic information.
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders.
• Verify patient exam orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk‑in patients.
• Process requests for image orders and CDs from both the referring physicians and patients.
• Maintain an up‑to‑date and accurate database of all current and potential referring physicians.

• Verify patient’s insurance coverage.
• Pre‑certify all patient exams with the patient’s insurance company.
• Obtain insurance authorizations.
• Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments.
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

Complete other tasks and projects as assigned.

No

Full‑time

• High School Diploma, or equivalent.
• One (1) year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite;
  Outlook, Word, Teams, Excel.

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual.

RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental, vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay; and many more.

Daily Pay implementation is contingent upon initial set‑up period.