Embedded Patient Engagement Specialist- Oncology focused; Detroit, MI

Responsibilities

• As the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindness.
• Available to place outbound recruitment calls to patients interested in participating in clinical research.
• Available to respond to/answer inbound recruitment calls from patients interested in participating in clinical research, within 24-48 hours.
• Accurately complete study pre-screening and screening checklist. Drive enrollment and retention.
• Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine patient/subject availability, and coordinate appointments.
• Demonstrate knowledge of clinical research protocols including inclusions/exclusions.
• Demonstrate knowledge of effects and side effects of
• Demonstrate knowledge of Good Clinical Practices and FDA regulations.
• Demonstrate knowledge of Profound Research’s Policies and Procedures.
• Obtain and maintain potential outreach targets, by therapeutic area, before study starts.
• Drive patient enrollment and retention.
• Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs.
• Maintain up-to-date data entry across all platforms and databases.
• Adept at using third party platforms for reviewing and addressing inbound patient leads (i.e., Trial Partners).
• Communicate with Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff regularly with status reports.
• Maintain records of study advertising responses by individual study.
• Occasional attendance at community events (screenings, etc.), health fairs or events to promote Profound Research.

• Telecommunications/call center experience
• Telephone presence and elite customer service etiquette: while performing regular duties, it is regularly required to talk on the phone all
• Comfortable with medical terminology
• Comfortable with basic data input: use of a computer to complete telephone logs and other data entry
• Sales experience

• Associate degree

Occasional travel may be required in this position (less than 1 week per year).

This role is primarily performed in a remote/office environment and requires prolonged periods of sitting or standing at a desk, working on a computer, and participating in virtual meetings.

Requires the ability to communicate clearly in verbal and written forms and to read and interpret detailed materials.

Minimal travel to company sites, meetings, or partner locations may be required, including the ability to navigate office/clinical environments and transport typical work materials.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Competitive compensation, health insurance, PTO, retirement plan, and professional development support.