Registrar - Behavioral Health Registrations - PT Weekends

Registration Staff

Shift: 12 Hour Day Shift (United States of America)

Hours Per Week: 24

Position Status: Part time

Exemption Status: Non-Exempt

Registration staff graciously greet all patients and visitors to Stormont Vail. They provide a positive image to customers by creating a friendly atmosphere and placing a high priority on meeting customer needs in a courteous manner. They receive and check patients in as they arrive for their appointment; collect demographics and insurance information; schedule patient appointments; answer telephone and receive messages for physicians and staff;

and receive co-payment for services when applicable. They initiate the admission process and receive payment for services.

• High School Diploma / GED Required

• 1 year experience in customer service. Required
• Experience in an office setting. Preferred
• Billing or payment processing experience. Preferred
• Experience typing or using a computer. Preferred

• Knowledge of patient rights and laws relative to those rights, such as HIPAA
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Knowledge of organizational structure, workflow, and operating procedures.
• Ability to learn and understand basic medical terminology used in the department.

• Receive patients, physicians, and employees to the department. Collect all necessary demographics, information and documentation to accurately process the individual.
• Schedule appointments, tests, procedures or lab work for the department.
• Answer department phone, answer questions or transfer the caller as appropriate. Is able to answer basic questions about the department's functioning.
• Assist with department administrative or clerical processes. Assist with department communication as needed. Maintain accurate records in department systems.
• Receive and process payments for services.
• Assist with insurance processing and authorization.
• Assist with on-boarding new staff into the department.
• Communicate to department personnel to ensure staff are aware of necessary events or information.
• Assist in the billing process.
• Receive and distribute mail/packages.
• Conduct reports as requested.

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

• Position is Patient Facing

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

• On-Site;
  No Remote

• No Supervisory Responsibility
• No Budget Responsibility

• Balancing:
  Occasionally 1-3 Hours
• Carrying:
  Occasionally 1-3 Hours
• Climbing (Stairs):
  Rarely less than 1 hour
• Crawling:
  Rarely less than 1 hour
• Crouching:
  Rarely less than 1 hour
• Eye/Hand/Foot Coordination:
  Frequently 3-5 Hours
• Feeling:
  Rarely less than 1 hour
• Grasping (Fine Motor):
  Frequently 3-5 Hours
• Grasping (Gross Hand):
  Occasionally 1-3 Hours
• Handling:
  Occasionally 1-3 Hours
• Hearing:
  Occasionally 1-3 Hours
• Kneeling:
  Rarely less than 1 hour
• Lifting:
  Occasionally 1-3 Hours up to 25 lbs
• Operate Foot Controls:
  Rarely less than 1 hour
• Pulling:
  Occasionally 1-3 Hours up to 25 lbs
• Pushing:
  Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward):
  Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead):
  Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions:
  Frequently 3-5 Hours
• Sitting:
  Frequently 3-5 Hours
• Standing:
  Occasionally 1-3 Hours
• Stooping:
  Rarely less than 1 hour
• Talking:
  Occasionally 1-3 Hours
• Walking:
  Occasionally 1-3 Hours

Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas.

• Burn:
  Rarely less than 1 hour
• Chemical:
  Rarely less than 1 hour
• Combative Patients:
  Occasionally 1-3 Hours
• Dusts:
  Rarely less than 1 hour
• Electrical:
  Rarely less than 1 hour
• Explosive:
  Rarely less than 1 hour
• Extreme Temperatures:
  Rarely less than 1 hour
• Infectious Diseases:
  Occasionally 1-3 Hours
• Mechanical:
  Rarely less than 1 hour
• Needle Stick:
  Rarely less than 1 hour
• Noise/Sounds:
  Occasionally 1-3 Hours
• Other Atmospheric Conditions:
  Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases:
  Rarely less than 1 hour
• Radiant Energy:
  Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids:
  Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs:
  Rarely less than 1 hour
• Hazards (other):
  Rarely less than 1 hour
• Vibration:
  Rarely less than 1 hour
• Wet and/or Humid:
  Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and…