Consumer Services Coordinator; Case Management West End Transition Unit

Description

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) is responsible for coordinating the services and supports that are available to persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position has no supervisory responsibility.

This position provides services to consumers in the West End Transition area, which includes Chino, Chino Hills, Upland, Montclair, Pomona, Ontario, Rancho Cucamonga, Alta Loma, Etiwanda, Fontana, and Lytle Creek. Mileage reimbursement for business travel is paid out on a monthly basis.

• Hourly Range: $26.31 - $40.82 per hour
• Sign‑on bonus: $250 after 90 days, $500 after 6 months for new employees only
• Benefits package and employee perks – please click HERE

• Responsible for daily case coordination services for consumers.
• Utilize Person‑Centered Planning strategies to create and execute Individual Program Plans (IPP), generate progress reports, and conduct annual reviews.
• Evaluate the consumer’s progress and plan as identified in the IPP on an ongoing basis; create and implement IPP Addendums as needed.
• Provide advocacy services to consumers and their families; attend relevant meetings such as IEP, ITP, IHC, and prepare paperwork as necessary.
• Seek out and effectively utilize generic resources on behalf of consumers and families.
• Complete individual or family crisis intervention and appropriately document activities.
• Complete Special Incident Reports on a timely basis and inform representatives of other agencies and programs as appropriate.
• Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT, and others.
• Complete placement and liaison activities as required.
• Ensure Medicaid Waiver standards are always maintained and documentation completed on time.
• Arrange for the placement of consumers in residential facilities, day programs and/or other training programs as clinically indicated and approved by the Interdisciplinary Team.
• Complete facility audits (ICRC 513 form) as required and when facility problems are identified.
• Identify situations in vendored programs requiring attention of the Quality Assurance and/or Resource Development and Transportation Program and make appropriate referrals.
• Keep the manager informed of the status of the caseload, community and activities, and unusual or difficult case situations.
• Participate in case conferences and interagency meetings as needed or assigned.
• When directed by the manager, provide case coordination coverage for any consumer whose CSC is absent or if there is no longer an assigned CSC.
• When directed by the manager, act as a mentor for new employees.
• Complete IRC’s orientation and new staff training sessions.
• Visit Level 2, 3 and 4 residential facilities and day programs as assigned.
• Participate in at least one Quality Assurance evaluation/audit of a community care facility, health care facility, or a day program annually.
• On a daily and timely basis, complete administrative requirements, purchase of service forms, maintain and update consumer file information and documentation, enter Target Case Management (Title 19) notes documenting all activity and securing all possible units, but no less than the required minimum of 400 units per month. Complete at least 95% of required case‑related paperwork within designated time frames.
• Facilitate the purchase of services identified in the IPP.
• Prepare for compliance review, eligibility review and other administrative case reviews.
• Maintain and expand relevant knowledge base; attend all mandatory training sessions and earn the required minimum number of Continuing Education Units (CEU’s).
• Perform as a member of the team, answer questions, share expertise and contribute to team harmony.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Operate in a hybrid work environment – office, remote home, and field while maintaining work productivity and efficiency.
• Organize travel to…