Patient Care Specialist

Overview

SMG Fort Norfolk Diagnostic Center in Norfolk, VA is hiring a part‑time Patient Care Specialist. As a Patient Care Specialist with Sentara Healthcare, you will provide non‑clinical support within a physician’s office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions.

In this role, teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Location:

Norfolk, VA

Work Shift:

First (Days)

Answer phone calls and respond to patient inquiries.

Schedule patient appointments and manage clinic calendars.

Assist with patient registration and documentation.

Coordinate with insurance and third‑party payers for pre‑authorization and billing support.

Use Electronic Medical Records systems to submit patient data and updates.

• High School Diploma or Equivalent.
• Associate Level degree or higher in lieu of the required experience considered.
• 3 years of customer service experience.
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers.
• Prior pre‑authorization experience preferred.
• Experience with Electronic Medical Records preferred.

• Medical, Dental, Vision plans.
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long‑Term, Short‑Term Disability, and Critical Illness plans.
• Life Insurance.
• 401(k)/403(b) with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities.
• Student Debt Pay Down – $10,000.
• Reimbursement for certifications and free access to CEUs and professional development.
• Pet Insurance.
• Legal Resources Plan.
• Annual discretionary bonus eligibility based on system and employee criteria.

Sentara Health is an equal opportunity employer and prides itself on diversity and inclusiveness. The workforce reflects the communities served. This is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.