Patient Access Specialist

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• $$ Shift Differentials for select Shifts $$
• This position pays between $17.00 - $18.15/hr based on experience.
• This position is an onsite role in Tulsa, OK, and candidates must be able to work on-site at Hillcrest Medical Center.
• Available Shifts include:
  • Full-Time Day Shift Monday
    - Friday 7:30 a.m.
    
    - 4 p.m.
  • Full-Time Day Weekend Shift Tuesday
    - Saturday 8 a.m.
    
    - 4:30 p.m. $$ Shift Differential Pay $$

• Perform admitting duties for all patients admitted for services at the hospital while meeting the mission and goals of the organization and all regulatory compliance requirements.
• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls; adhere to policies and provide excellent customer service with compassion.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits of accounts and provide statistical data to leadership.
• Perform pre-registration of patient accounts prior to visits; obtain demographic, insurance, and other information including patient financial liabilities; collect point of service collections and past due balances with payment plan options.
• Explain general consent for treatment forms; obtain necessary signatures.
• Distribute patient education documents and consent forms.
• Review eligibility responses in insurance verification system and enter benefit data to support collections and billing processes.
• Screen medical necessity using ABN software; inform Medicare patients about possible non-payment and distribute ABN as appropriate.

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• High School Diploma/GED Required.

• CRCR Required within 6 months of hire (Company Paid).

• Five-time winner of “Best in KLAS” ,
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020,
• Energage Top Workplaces USA
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified

• Associate Benefits – Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Culture – Collaboration, growth, innovation.
• Growth – Professional development: earn…