Optometric Assistant; Telehealth

Store 1406, Park West Village, Morrisville, North Carolina, United States of America

Visionworks is seeking a customer-focused Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) who will be the face of our patient care. The role supports the Telemed remote eye exam, is knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care, and guides patients through their Visionworks journey with a simple, human and bold approach.

Pay Class
:
Full Time

Pay Rate
: $12.82 - 17.29 per hour

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducting preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store s exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

• Related customer or patient experience preferred, but not necessary
• HS diploma, GED or equivalent related job experience

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts—including but not limited to:

• Vision Coverage
• 401(k) Savings Plan
• Paid Time Off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. Visionworks is committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

For roles that are remote (Work From Home) or hybrid (partial onsite at a VSP location and WFM), demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Equal Opportunity employer information:
Visionworks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.