Home Health Agency Practice Coordinator​/LVN

Job Details

Location:

Oakland, CA 94611
Salary Range: $40.00 - $55.00 Hourly

This is a hybrid position based in the Bay Area. Team members in hybrid roles split their time between remote work and in-person collaboration. In-person work may take place at any of our Bay Area locations, depending on team needs, client services, or program priorities. The role requires the employee to be available for on-site work 1-2 days a week. The employee won’t always be required to come to the office weekly but must be able to be in the office 1-2 days a week when job duties require an on-site presence.

The Home Health Agency Practice Coordinator/ LVN provides operational, administrative, and clinical support to ensure the efficient day-to‑day functioning of the home health agency. This role serves as a key liaison between patients, caregivers, clinical staff, hospitals, and leadership while supporting admissions, patient coordination, compliance, and quality assurance processes.

• Answer phones and provide courteous, professional communication to patients, caregivers, referral sources, and staff
• Follow up calls with patients and family members to ensure concerns are addressed appropriately
• Coordinate communication with hospitals when patients are sent to the emergency room to confirm admission status and notify hospital staff that the patient is currently receiving services from the agency
• Ensure timely follow-up care is scheduled when patients visit the ER but are not admitted
• Track patient hospitalizations and ensure care coordination with clinical staff

• Oversee patient admissions and referral processes to ensure timely intake and coordination of care
• Collect required documentation for admissions and coordinate with billing staff for insurance verification
• Confirm the physician responsible for overseeing patient care and coordinating admission scheduling with clinical staff
• Monitor and manage incoming referrals daily through Careport and other referral sources

• Maintain patient medical records in compliance with HIPAA and organizational policies
• Ensure timely filing and processing of patient documentation and identify late documentation for follow-up
• Send required medical record documentation to designated patient representatives or DPOAs when appropriate
• Track physician orders sent for signature and follow up on outstanding orders to ensure timely completion

• May be required to help with patient visits when assistance is needed
• Notify staff of patient admissions and ensure OASIS transfers and documentation are completed in a timely manner
• Assist in scheduling visits and coordinating patient care activities with clinical staff
• Participate in on-call triage to support patient needs and operational continuity

• Assist with quality assurance activities and regulatory survey readiness by maintaining organized documentation and reports
• Conduct audits to support Joint Commission compliance and corrective action plans
• Track and monitor quality indicators including infections, falls, medication errors, and hospitalizations on a weekly basis
• Complete and monitor Electronic Visit Verification (EVV) reports to ensure accuracy and compliance

• Serve as the Alora system superuser, providing support and guidance to staff on system use and troubleshooting
• Monitor office supplies, medical forms, and inventory levels, placing orders as needed
• Process incoming mail and ensure documents are scanned and distributed to appropriate leadership staff

• Act as a liaison representing the agency to hospitals, referral partners, and community stakeholders
• Develop and maintain referral relationships to support patient intake and agency growth
• Maintain scheduling coordination with clinical staff to ensure adequate coverage and patient care continuity
• Provide operational support to agency leadership and assist with administrative initiatives as needed

• Active and unrestricted Licensed Vocational Nurse (LVN) license in the State of California
• Minimum 1-2 years of experience in healthcare, preferably in home health, hospice, or outpatient care coordination
• Knowledge of HIPAA regulations and patient confidentiality standards
• Experience coordinating patient admissions, referrals, or care transitions
• Proficiency using electronic medical record (EMR) systems and standard office software (Microsoft Office or equivalent)
• Strong organizational skills with the ability to track multiple patient cases, documentation deadlines, and operational tasks simultaneously
• Excellent communication and interpersonal skills to interact professionally with patients, families, clinical staff, hospitals, and referral partners
• Ability to maintain accurate documentation and support regulatory compliance…