Patient Access Agent- Partially Remote

Patient Access Schedule Agent
- Partially Remote, 11:00AM-3:00PM

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status: Non-Exempt

Hiring Range: $20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details: Monday through Friday

Scheduled

Hours:

11:00-3:00

Shift: 1 - Day Shift, 4 Hours (United States of America)

Hours: 20

Cost Center: 99940 - 5492 Patient Access Center

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments, covering multiple providers across clinics, departments, practices and campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• During the appointment scheduling process, collects necessary information for financial aspects of care: patient demographics, insurance details, and account guarantor, and processes updates/corrections.
• Collects patient liabilities prior to or on the date of service as appropriate.
• Secures outside medical records based on appointment visit type to ensure providers have required information.
• Schedules in‑office procedures (e.g., biopsies) and arranges procedure room availability.

• License/Certification/Education –
  
  Required:
  
  High school diploma.
• License/Certification/Education – Preferred: Associate's degree in business or a healthcare‑related field.
• Experience/Skills –
  
  Required:
  
  Proficiency in English speaking, reading, and writing; strong intrapersonal and communication skills.
• Experience/Skills – Preferred: Prior customer‑service or scheduling experience; experience in a health‑care organization; bilingual speaking, reading, and writing skills.

Unless a specific certification, licensure or registration is required, an equivalent combination of education and experience may substitute for these requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.