Bilingual Communication Center Medical Assistant

Responsibilities

• Help take care of patient needs by interacting with patients through the phone and chat function of our Communication Center.
• Provide telephone advice according to established guidelines and protocols.
• Assist external providers with care coordination tasks and facilitate communication with the care team.
• Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up.
• Process medication refill requests that are past the 72-hour refill window and for patients present at the pharmacy, using the Medication Refill Guideline.
• Schedule patients for procedures and MA visits per guideline.
• Assist patients inquiring about generated imaging orders.
• Accurately document patient care in electronic health records.
• Manage patient tasks and patient/provider follow-up with assistance from the team and according to MA guidelines.
• Secure appropriate interpreting services to handle communication with patients when necessary.

• Bilingual in English and Spanish.
• Completion of a Medical Assistant training program with over 100 hours of hands‑on externship experience.
• Two (2+) years recent experience as a Medical Assistant in lieu of school.
• Ability to work from home.
• Must reside within one hour commuting distance of:
  Pecos Clinic - 1701 W. 72nd Ave, Denver, CO 80221;
  Lafayette Clinic - 1735 St. Public Rd., Lafayette, CO 80226.
• Maintain a high level of professionalism and empathy when interacting with patients.
• Always be respectful.
• Strong communication skills – proactively ask for help, etc.
• Must be reliable and punctual.