Scheduling Assistant

Scheduling Assistant

The purpose of the Scheduling Assistant position is to enhance the efficiency and effectiveness of healthcare professionals by providing comprehensive administrative and patient support services using advanced virtual technologies. This role aims to streamline healthcare workflows, improve patient experiences, and contribute to the overall quality of care by delivering timely and accurate information, scheduling, and assistance, while maintaining the highest standards of confidentiality and professionalism in a virtual environment.

Roles and responsibilities include:

• Assists with Scheduling & Contact Center activities.
• Answers inbound calls to schedule appointments for new or existing patients at all locations.
• Collects and documents patient medical history into the electronic medical record (EMR).
• Other duties as assigned and subject to change as requirements evolve.

Qualifications and education requirements:

• High school diploma or equivalent – healthcare specific training preferred, but not required.
• Friendly, polite, and professional.
• Strong communication skills, both written and verbal.
• Empathy and a caring attitude towards patients.
• Self-motivated, detail-oriented, and able to work independently.
• Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations.
• Reliable high-speed internet connection and a quiet, private workspace.

Additional notes:

This position is remote, and the candidate must live in Alabama or Mississippi. Derick Dermatology will provide you with appropriate equipment for your work from home environment, such as:
Secure laptop, monitor, headset, and webcam. Equipment issued varies based off job function. This is a full-time position with the required schedule being Monday through Friday 11am to 7:15pm and one Saturday per month from 6:45am to 12:45pm.