Pharmacy Technician, Retail Call Center; Remote

We’re building a world of health around every individual – shaping a more connected, convenient, and compassionate health experience. At CVS Health® the role focuses on customer support for prescription-related inquiries.

• Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance.
• Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy.
• Documents customer concerns, complaints, or issues related to prescriptions, demonstrating empathy and professionalism to resolve problems effectively.
• Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information.
• Operates computer systems and software applications to access and update customer records, prescription data, and relevant information during customer interactions.
• Communicates regularly with healthcare professionals, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions.
• Escalates complex or urgent issues to appropriate teams such as pharmacists or supervisors for further assistance and resolution.
• Monitors, tracks, and analyzes call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable insight for continuous improvement opportunities.
• Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up-to-date information to customers.

• Working knowledge of problem solving and decision-making skills.
• Resident and Licensed Pharmacy Technician in one of the following states:
  Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont.
• Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire.

• Certified Patient Care Technician (CPCT) preferred.
• Licensed Pharmacy Technician in Rhode Island or Massachusetts.
• Verifiable high school diploma or equivalent.

Anticipated Weekly

Hours:

40.
Pay Range: $17.00 - $31.30 hourly.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range.

This full-time position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Application window closes on 07/17/2026.