Managed Care Liaison remote

Summary of Position

Provide confidential administrative support/assistance to the department; support the department in all aspects of daily operations. Ensure high-touch coordination with Office of Children and Family Services (OCFS), Local Departments of Social Services (LDSS,) and (if applicable) the Voluntary Foster Care Agency (VFCA), the member is enrolled in, for all members in foster care, including oversight and coordination of the Foster Care requirements.

Act as Subject Matter Expert with the necessary experience, expertise and knowledge of the member's welfare system, foster care healthcare requirements and the unique complex needs (including resultant of trauma) of the Foster Care population. Serve as the direct Plan contact for coordinators and service providers, responsible for monitoring access for members in foster care.

• Communicate relevant notification from LDSS coordinator when a member in foster care is enrolled in the managed care plan or when a current managed care member is entering foster care.
• Support the counties in addressing issues for managed care members in foster care from foster care or disenrollment from an MCO.
• Collaborate with LDSS coordinator to ensure assessments are completed on time.
• Assist with care coordination if member is considered unstable by HCP or LDSS; or has a chronic condition.
• Report to the LDSS foster care coordinator any change in member's status (i.e., address, health status, etc.).
• Assist with discharge.
• Collaborate with LDSS coordinator to ensure continuity of care plans are in place upon disenrollment or discharge from foster care.
• Collaborate with LDSS coordinator to ensure that the LDSS and MCO (if plan transfer) are aware of the transition and current care plan can be coordinated.
• Participate in the development of project plans; tracking and management of projects; and departmental activities related to foster care schedule and cost.
• Perform other duties as directed, requested, assigned, or required.

• Bachelor's degree, preferably in Nursing/ or LMSW, LCSW
• Current unrestricted New York State RN license
• Current New York State Licensed SW
• CCM certification required, or successful completion of certification within 180 days of hire date as a condition of continued employment (Nursing only)
• 4 - 6+ years of relevant work experience, preferably with a healthcare provider (Required)
• 3 - 4+ years of clinical experience, including Medicaid experience (Required)
• Must have experience, expertise and knowledge of the child welfare system, foster care healthcare requirements, and the unique complex needs (including needs resultant of trauma) of this population (Required)
• Health plan experience, preferably in a clinical setting (Preferred)
• Experience with Population Health Management (Required)
• Experience with managing people/processes in care management settings (Required)
• Strong organizing, prioritizing, and problem identification and solving skills (Required)
• Analytical skills; attention to detail (Required)
• Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences (Required)
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) (Required)
• Proven track record of successfully completing projects/tasks in alignment with overall strategies (Required)