Patient Service Representative

Description

One of our clients, who delivers home health solutions, in partnership with payers and providers, is seeking remote patient service coordinators to join their growing team. Job Overview:
The Patient Service Rep is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach. The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics. Monitors and supports clinicians to ensure service levels and requirements are met. The Patient Advocate will participate in the collection and documentation of all required data for end-to-end seamless care.

This data generates reports and analysis to maintain the clinical program's goals.

Job responsibilities:

- Makes outbound calls to patients recently discharged from the hospital to schedule an initial assessment with the Nurse Coach.

- Responsible for servicing patients making incoming calls with questions and/or returning messages to be scheduled with Nurse Coaches.

- Understands that timely and accurate documentation is critical to the success of Care Centrix.

- Provides non-clinical issue resolution and escalation of an issue to management when appropriate.

- Participates in and contributes to performance and process improvement activities.

- Must be committed to high quality standards
- Responsible for speaking with physicians and coordinating in-home care for the patient
- Participates and provides feedback when implementing process changes and raises opportunities to leadership ensuring compliance to policies, legal requirements and regulatory mandates.

- Perform other duties as required or assigned.

- Based on business needs, evening and weekend coverage may be needed. A Day in the Role:

- As soon as someone is discharged from the hospital, the team reaches out to help accommodate their needs
- Making outbound calls to patients to schedule nurse assessment (50-100 daily) - Reaching out to patient, explain the Nurse Coach program.

- Then prepare cases to be sent to the nurse coach after the initial assessment (This includes discharge information, everything the nurse coach will need prior to speaking with patient) - Making follow-up calls to patients regarding feedback on service
- Working through salesforce platform on "bins" and completing those calls
- Some "bins" will have 50 people to call through and others 100; calls vary per day
- Pre-assessment calls could be 3.5-4 minutes on average
- Follow-up calls to check in on patients could be 2-3 minute calls on average
- Everything is provided via script and well put together to ease all situations /calls

Skills

Patient service, patient admissions, patient access, medical terminology, healthcare, customer care, member service, insurance verification, patient intake, medical call center, call center, client service

Top Skills Details

Patient service,patient admissions,patient access,medical terminology,healthcare,customer care,member service,insurance verification,patient intake,medical call center,call center,client service

Additional

Skills & Qualifications

- 1+ years of Call Center experience is REQUIRED
- Sales/Outreach Experience and/or High-Volume Customer Service

- Experience with in Healthcare is preferred (enrollment, eligibility, claims processing, collections, reimbursement, insurance verification, medical billing/coding or RELATED FIELD) - Must be available to work an 8-hour shift, in a call center, stationary environment
- Must be available to work weekends
- Must meet internet speed requirements (will be tested) / Confidential workspace
- High School Diploma or equivalent

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Hartford, CT.

Pay and Benefits

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jul 14, 2026.

About TEKsystems

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